Issue #404
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Hello!

I hope you're OK. I'm a bit 'meh'.

Elsewhere this week, I published:
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Even those of a harsh and unyielding nature will endure gentle treatment: no creature is fierce and frightening if it is stroked

Digital garden
🌼 Digital gardens let you cultivate your own little bit of the internet

🙌 The Joys of Being a Stoic

⛏️ Dorset mega henge may be ‘last hurrah’ of stone-age builders

📺 Culture to cheer you up during the second lockdown: part one

🐖 Ubiquitous Medieval Pigs

Quotation-as-title by Seneca. Image from top-linked post.

You can’t tech your way out of problems the tech didn’t create

The Electronic Frontier Foundation (EFF), is a US-based non-profit that exists to defend civil liberties in the digital world. They've been around for 30 years, and I support them financially on a monthly basis.

In this article by Corynne McSherry, EFF's Legal Director, she outlines the futility in attempts by 'Big Social' to do content moderation at scale:
ontent moderation is a fundamentally broken system. It is inconsistent and confusing, and as layer upon layer of policy is added to a system that employs both human moderators and automated technologies, it is increasingly error-prone. Even well-meaning efforts to control misinformation inevitably end up silencing a range of dissenting voices and hindering the ability to challenge ingrained systems of oppression.
Corynne McSherry, Content Moderation and the U.S. Election: What to Ask, What to Demand (EFF)

Ultimately, these monolithic social networks have a problem around false positives. It's in their interests to be over-zealous, as they're increasingly under the watchful eye of regulators and governments.
We have been watching closely as Facebook, YouTube, and Twitter, while disclaiming any interest in being “the arbiters of truth,” have all adjusted their policies over the past several months to try arbitrate lies—or at least flag them. And we’re worried, especially when we look abroad. Already this year, an attempt by Facebook to counter election misinformation targeting Tunisia, Togo, Côte d’Ivoire, and seven other African countries resulted in the accidental removal of accounts belonging to dozens of Tunisian journalists and activists, some of whom had used the platform during the country’s 2011 revolution. While some of those users’ accounts were restored, others—mostly belonging to artists—were not.
Corynne McSherry, Content Moderation and the U.S. Election: What to Ask, What to Demand (EFF)

McSherry's analysis is spot-on: it's the algorithms that are a problem here. Social networks employ these algorithms because of their size and structure, and because of the cost of human-based content moderation. After all, these are companies with shareholders.
Algorithms used by Facebook’s Newsfeed or Twitter’s timeline make decisions about which news items, ads, and user-generated content to promote and which to hide. That kind of curation can play an amplifying role for some types of incendiary content, despite the efforts of platforms like Facebook to tweak their algorithms to “disincentivize” or “downrank” it. Features designed to help people find content they’ll like can too easily funnel them into a rabbit hole of disinformation.
Corynne McSherry, Content Moderation and the U.S. Election: What to Ask, What to Demand (EFF)

She includes useful questions for social networks to answer about content moderation:
  • Is the approach narrowly tailored or a categorical ban?
  • Does it empower users?
  • Is it transparent?
  • Is the policy consistent with human rights principles?
But, ultimately...
You can’t tech your way out of problems the tech didn’t create. And even where content moderation has a role to play, history tells us to be wary. Content moderation at scale is impossible to do perfectly, and nearly impossible to do well, even under the most transparent, sensible, and fair conditions
Corynne McSherry, Content Moderation and the U.S. Election: What to Ask, What to Demand (EFF)

I'm so pleased that I don't use Facebook products, and that I only use Twitter these days as a place to publish links to my writing.

Instead, I'm much happier on the Fediverse, a place where if you don't like the content moderation approach of the instance you're on, you can take your digital knapsack and decide to call another place home. You can find me here (for now!).

When people are free to do as they please, they usually imitate each other

Graphic showing a hospital, face masks, and hand washing
😷 How do pandemics end?

🙆 How I talk to the victims of conspiracy theories

🔒 The Github youtube-dl Takedown Isn't Just a Problem of American Law

🖥️ The Raspberry Pi 400 - Teardown and Review

🐧 As a former social media analyst, I'm quitting Twitter

Quotation-as-title by Eric Hoffer. Image from top-linked post.

Ethical living

Mural which reads "You are personally responsible for becoming more ethical than the society you grew up in"
/via LinkedIn

Until next week!

Doug
Dr. Doug Belshaw is an Open Thinkerer, currently working with We Are Open Co-op to help make the world more open and awesome. You can hire him to help improve your organisation!

Connect by replying to this email, or via LinkedIn and Mastodon. A feed of his writing from various places goes out via Twitter.

Some say he's old. Others think he's bold. No-one thinks he's easy to mould.
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