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This post by Dave Snowden, originator of the Cynefin framework, relates to post I shared by Tom Watson about ‘loose ends’.

I have been writing recently, and will write more, about the difference between containers and landscapes: how interventions can be real within their boundaries and yet leave everything structurally unchanged outside them. The coaching session that produces genuine insight. The workshop that shifts something in the room. And two weeks later, nothing. The container was real. The landscape was unchanged.

[…]

I have written elsewhere about what a different approach might look like in practice: working obliquely, creating conditions for empathy through shared action rather than mediated dialogue, allowing conversation to arise from mutual work rather than being engineered by a third party with an agenda. The Derry Girls scene captures the failure mode with comic precision. The reconciliation workshop produces nothing. The two smiles exchanged across the room, unprompted, unmediated, while chaos erupts around the parents, are where something real briefly appears. You cannot programme that moment. You can only create the conditions that make it possible.

Source: The Cynefin Co.