Quotation-as-title by Eric Hoffer. Image from top-linked post.
Tag: social media (page 1 of 2)
This image, from Grayson Perry, is incredible. As he points out in the accompanying article, he’s chosen the US due to an upcoming series of his, but geographically this could be anywhere, as culture wars these days happen mainly online.
I’ve added the emphasis in the quotation below:
When we experience a background hum of unfocused emotion, be it anxiety, sadness, fear, anger, we unconsciously look for something to attach it to. Social media is brilliant at supplying us with issues to which attach our free-floating feelings. We often look for nice, preformed boxes into which we can dump our inchoate feelings, we crave certainty. Social media constantly offers up neat solutions for our messy feelings, whether it be God, guns, Greta or gender identity.
In a battle-torn landscape governed by zeroes and ones, nuance, compromise and empathy are the first casualties. If I were to sum up the online culture war in one word it would be “diaphobia”, a term coined by the psychiatrist RD Laing meaning “fear of being influenced by other people”, the opposite of dialogue. Our ever-present underlying historical and enculturated emotions will nudge us to cherrypick and polish the nuggets of information that support a stance that may have been in our bodies from childhood. Once we have taken sides, the algorithms will supply us with a stream of content to entrench and confirm our beliefs.Grayson Perry, Be it on God, guns or Greta, social media offers neat solutions for our messy feelings (The Guardian)
Benedict Evans recently posted his annual ‘macro trends’ slide deck. It’s incredibly insightful, and work of (minimalist) art. This article’s title comes from his conclusion, and you can see below which of the 128 slides jumped out at me from deck:
For me, what the deck as a whole does is place some of the issues I’ve been thinking about in a wider context.
My team is building a federated social network for educators, so I’m particularly tuned-in to conversations about the effect social media is having on society. A post by Harold Jarche where he writes about his experience of Twitter as a rage machine caught my attention, especially the part where he talks about how people are happy to comment based on the ‘preview’ presented to them in embedded tweets:
Research on the self-perception of knowledge shows how viewing previews without going to the original article gives an inflated sense of understanding on the subject, “audiences who only read article previews are overly confident in their knowledge, especially individuals who are motivated to experience strong emotions and, thus, tend to form strong opinions.” Social media have created a worldwide Dunning-Kruger effect. Our collective self-perception of knowledge acquired through social media is greater than it actually is.Harold Jarche
I think our experiment with general-purpose social networks is slowly coming to an end, or at least will do over the next decade. What I mean is that, while we’ll still have places where you can broadcast anything to anyone, the digital environments we’ll spend more time will be what Venkatesh Rao calls the ‘cozyweb’:
Unlike the main public internet, which runs on the (human) protocol of “users” clicking on links on public pages/apps maintained by “publishers”, the cozyweb works on the (human) protocol of everybody cutting-and-pasting bits of text, images, URLs, and screenshots across live streams. Much of this content is poorly addressable, poorly searchable, and very vulnerable to bitrot. It lives in a high-gatekeeping slum-like space comprising slacks, messaging apps, private groups, storage services like dropbox, and of course, email.Venkatesh Rao
That’s on a personal level. I should imagine organisational spaces will be a bit more organised. Back to Jarche:
We need safe communities to take time for reflection, consideration, and testing out ideas without getting harassed. Professional social networks and communities of practices help us make sense of the world outside the workplace. They also enable each of us to bring to bear much more knowledge and insight that we could do on our own.Harold Jarche
…or to use Rao’s diagram which is so-awful-it’s-useful:
Of course, blockchain/crypto could come along and solve all of our problems. Except it won’t. Humans are humans (are humans).
Ever since Eli Parisier’s TED talk urging us to beware online “filter bubbles” people have been wringing their hands about ensuring we have ‘balance’ in our networks.
Interestingly, some recent research by the Reuters Institute at Oxford University, paints a slightly different picture. The researcher, Dr Richard Fletcher begins by investigating how people access the news.
Fletcher draws a distinction between different types of personalisation:
Self-selected personalisation refers to the personalisations that we voluntarily do to ourselves, and this is particularly important when it comes to news use. People have always made decisions in order to personalise their news use. They make decisions about what newspapers to buy, what TV channels to watch, and at the same time which ones they would avoid
Academics call this selective exposure. We know that it’s influenced by a range of different things such as people’s interest levels in news, their political beliefs and so on. This is something that has pretty much always been true.
Pre-selected personalisation is the personalisation that is done to people, sometimes by algorithms, sometimes without their knowledge. And this relates directly to the idea of filter bubbles because algorithms are possibly making choices on behalf of people and they may not be aware of it.
The reason this distinction is particularly important is because we should avoid comparing pre-selected personalisation and its effects with a world where people do not do any kind of personalisation to themselves. We can’t assume that offline, or when people are self-selecting news online, they’re doing it in a completely random way. People are always engaging in personalisation to some extent and if we want to understand the extent of pre-selected personalisation, we have to compare it with the realistic alternative, not hypothetical ideals.Dr Richard Fletcher
Read the article for the details, but the takeaways for me were twofold. First, that we might be blaming social media for wider and deeper divisons within society, and second, that teaching people to search for information (rather than stumble across it via feeds) might be the best strategy:
People who use search engines for news on average use more news sources than people who don’t. More importantly, they’re more likely to use sources from both the left and the right.Dr Richard Fletcher
People who rely mainly on self-selection tend to have fairly imbalanced news diets. They either have more right-leaning or more left-leaning sources. People who use search engines tend to have a more even split between the two.
Useful as it is, what I think this research misses out is the ‘black box’ algorithms that seek to keep people engaged and consuming content. YouTube is the poster child for this. As Jarche comments:
We are left in a state of constant doubt as conspiratorial content becomes easier to access on platforms like YouTube than accessing solid scientific information in a journal, much of which is behind a pay-wall and inaccessible to the general public.Harold Jarche
This isn’t an easy problem to solve.
We might like to pretend that human beings are rational agents, but this isn’t actually true. Let’s take something like climate change. We’re not arguing about the facts here, we’re arguing about politics. Adrian Bardon, writing in Fast Company, writes:
In theory, resolving factual disputes should be relatively easy: Just present evidence of a strong expert consensus. This approach succeeds most of the time, when the issue is, say, the atomic weight of hydrogen.
But things don’t work that way when the scientific consensus presents a picture that threatens someone’s ideological worldview. In practice, it turns out that one’s political, religious, or ethnic identity quite effectively predicts one’s willingness to accept expertise on any given politicized issue.Adrian Bardon
This is pretty obvious when we stop to think about it for a moment; beliefs are bound up with identity, and that’s not something that’s so easy to change.
In ideologically charged situations, one’s prejudices end up affecting one’s factual beliefs. Insofar as you define yourself in terms of your cultural affiliations, information that threatens your belief system—say, information about the negative effects of industrial production on the environment—can threaten your sense of identity itself. If it’s part of your ideological community’s worldview that unnatural things are unhealthful, factual information about a scientific consensus on vaccine or GM food safety feels like a personal attack.Adrian Bardon
So how do we change people’s minds when they’re objectively wrong? Brian Resnick, writing for Vox, suggests the best approach might be ‘deep canvassing’:
Giving grace. Listening to a political opponent’s concerns. Finding common humanity. In 2020, these seem like radical propositions. But when it comes to changing minds, they work.
The new research shows that if you want to change someone’s mind, you need to have patience with them, ask them to reflect on their life, and listen. It’s not about calling people out or labeling them fill-in-the-blank-phobic. Which makes it feel like a big departure from a lot of the current political dialogue.Brian Resnick
This approach, it seems, works:
So it seems there is some hope to fixing the world’s problems. It’s just that the solutions point towards doing the hard work of talking to people and not just treating them as containers for opinions to shoot down at a distance.
So said Neil Postman (via Jay Springett). Jay is one of a small number of people who’s work I find particularly thoughtful and challenging.
Megatrend conclusion: if you do not build a second brain or go offline, you will BECOME the second brain.
Basically, there’s no way to actually handle the volume of information and news that all of us appear to be handling right now. Which means we are getting augmented cognition resources from somewhere. The default place is “social” media.
What those of us who are here are doing is making a deal with the devil (or an angel): in return for being 1-2 years ahead of curve, we play 2nd brain to a shared first brain. We’ve ceded control of executive attention not to evil companies, but… an emergent oracular brain.
I called it playing your part in the Global Social Computer in the Cloud (GSCITC).
Central trade-off in managing your participation in GSCITC is: The more you attempt to consciously curate your participation rather than letting it set your priorities, the less oracular power you get in return.Venkatesh Rao
He reckons that being fully immersed in the firehose of social media is somewhat like reading the tea leaves or understanding the runes. You have to ‘go with the flow’.
Rao uses the example of the very Twitter thread he’s making. Constructing it that way versus, for example, writing a blog post or newsletter means he is in full-on ‘gonzo mode’ versus what he calls (after Henry David Thoreau) ‘Waldenponding’.
I have been generally very unimpressed with the work people seem to generate when they go waldenponding to work on supposedly important things. The comparable people who stay more plugged in seem to produce better work.
My kindest reading of people who retreat so far it actually compromises their work is that it is a mental health preservation move because they can’t handle the optimum GSCITC immersion for their project. Their work could be improved if they had the stomach for more gonzo-nausea.
My harshest reading is that they’re narcissistic snowflakes who overvalue their work simply because they did it.Venkatesh Rao
Well, perhaps. But as someone who has attempted to drink from that firehouse for over a decade, I think the time comes when you realise something else. Who’s setting the agenda here? It’s not ‘no-one’, but neither is it any one person in particular. Rather the whole structure of what can happen within such a network depends on decisions made other than you.
For example, Dan Hon, pointed (in a supporter-only newsletter) to an article by Louise Matsakis in WIRED that explains that the social network TikTok not only doesn’t add timestamps to user-generated content, but actively blocks the clock on your smartphone. These design decisions affect what can and can’t happen, and also the kinds of things that do end up happening.
Writing in The Guardian, Leah McLaren writes about being part of the last generation to really remember life before the internet.
In this age of uncertainty, predictions have lost value, but here’s an irrefutable one: quite soon, no person on earth will remember what the world was like before the internet. There will be records, of course (stored in the intangibly limitless archive of the cloud), but the actual lived experience of what it was like to think and feel and be human before the emergence of big data will be gone. When that happens, what will be lost?Leah McLaren
McLaren is evidently a few years older than me, as I’ve been online since I was about 15. However, I definitely reflect on a regular basis about what being hyper-connected does to my sense of self. She cites a recent study published in the official journal of the World Psychiatric Association. Part of the conclusion of that study reads:
As digital technologies become increasingly integrated with everyday life, the Internet is becoming highly proficient at capturing our attention, while producing a global shift in how people gather information, and connect with one another. In this review, we found emerging support for several hypotheses regarding the pathways through which the Internet is influencing our brains and cognitive processes, particularly with regards to: a) the multi‐faceted stream of incoming information encouraging us to engage in attentional‐switching and “multi‐tasking” , rather than sustained focus; b) the ubiquitous and rapid access to online factual information outcompeting previous transactive systems, and potentially even internal memory processes; c) the online social world paralleling “real world” cognitive processes, and becoming meshed with our offline sociality, introducing the possibility for the special properties of social media to impact on “real life” in unforeseen ways.Firth, J., et al. (2019). The “online brain”: how the Internet may be changing our cognition. World Psychiatry, 18: 119-129.
In her Guardian article, McLaren cites the main author, Dr Joseph Firth:
“The problem with the internet,” Firth explained, “is that our brains seem to quickly figure out it’s there – and outsource.” This would be fine if we could rely on the internet for information the same way we rely on, say, the British Library. But what happens when we subconsciously outsource a complex cognitive function to an unreliable online world manipulated by capitalist interests and agents of distortion? “What happens to children born in a world where transactive memory is no longer as widely exercised as a cognitive function?” he asked.Leah McLaren
I think this is the problem, isn’t it? I’ve got no issue with having an ‘outboard brain’ where I store things that I want to look up instead of remember. It’s also insanely useful to have a method by which the world can join together in a form of ‘hive mind’.
What is problematic is when this ‘hive mind’ (in the form of social media) is controlled by people and organisations whose interests are orthogonal to our own.
In that situation, there are three things we can do. The first is to seek out forms of nascent ‘hive mind’-like spaces which are not controlled by people focused on the problematic concept of ‘shareholder value’. Like Mastodon, for example, and other decentralised social networks.
The second is to spend time finding out the voices to which you want to pay particular attention. The chances are that they won’t only write down their thoughts via social networks. They are likely to have newsletters, blogs, and even podcasts.
Third, an apologies for the metaphor, but with such massive information consumption the chances are that we can become ‘constipated’. So if we don’t want that to happen, if we don’t want to go on an ‘information diet’, then we need to ensure a better throughput. One of the best things I’ve done is have a disciplined approach to writing (here on Thought Shrapnel, and elsewhere) about the things I’ve read and found interesting. That’s one way to extract the nutrients.
I’d love your thoughts on this. Do you agree with the above? What strategies do you have in place?
So said Albarran Cabrera, except I added a cheeky question mark.
I have a theory. Not a grand, unifying theory of everything, but a theory nonetheless. I reckon that, despite common wisdom attributing the decline of comments on blogs to social media, it’s at least also because of something else.
Here’s an obvious point: there’s more people online now than there were ten years ago. As a result, there’s more stuff being produced and shared and, because of that, there’s more to miss out on. This is known as the Fear Of Missing Out (or FOMO).
While I don’t think anyone realistically thinks it’s possible to keep up with everything produced online every day, I think people do have an expectation that they can keep up with what their online friends are doing and thinking. As the number of people we’re following in different places grows and grows, we don’t have much time to share meaningfully. Hence the rise of the retweet button.
Back in 2006, in the mists of internet time, Kathy Sierra wrote a great post entitled The myth of “keeping up”. Remember that this was before people were really using social networks such as Twitter. She talks about what we’re experiencing as ‘information anxiety’ and has some tips to combat it, which I think are still relevant:
- Find the best aggregators
- Get summaries
- Cut the redundancy!
- Unsubscribe to as many things as possible
- Recognise that gossip and celebrity entertainment are black holes
- Pick the categories you want for a balanced perspective, and include some from OUTSIDE your main field of interest
- Be a LOT more realistic about what you’re likely to get to, and throw the rest out.
- In any thing you need to learn, find a person who can tell you what is:
- Need to know
- Should know
- Nice to know
- Edge case, only if it applies to you specifically
The interesting thing is that, done well, social media can actually be a massive force for good. It used to be set up for that, coming on the back of RSS. Now, it’s set up to drag you into arguments about politics and the kind of “black holes” of gossip and celebrity entertainment that Kathy mentions.
One of the problems is that we have a cult of ‘busy’ which people mis-attribute to a Protestant work ethic instead of rapacious late-stage capitalism. I’ve recently finished 24/7: Late Capitalism and the Ends of Sleep by Jonathan Crary where he makes this startlingly obvious, but nevertheless profound point:
Because one’s bank account and one’s friendships can now be managed through identical machinic operations and gestures, there is a growing homogenization of what used to be entirely unrelated areas of experience.Jonathan Crary
[S]ince no moment, place, or situation now exists in which one can not shop, consume, or exploit networked resources, there is a relentless incursion of the non-time of 24/7 into every aspect of social or personal life.Jonathan Crary
In other words, you’re busy because of your smartphone, the apps you decide to install upon it, and the notifications that you then receive.
The solution to FOMO is to know who you are, what you care about, and the difference you’re trying to make in the world. As Gandhi famously said:
Happiness is when what you think, what you say, and what you do are in harmony.Mahatma Gandhi
I’ve recently fallen into the trap of replying to work emails on my days off. It’s a slippery slope, as it sets up an expectation.
The same goes with social media, of course, except that it’s even more insidious, as an ‘action’ can just be liking or retweeting. It leads to slacktivism instead of making actual, meaningful change in the world.
People joke about life admin but one of those life admin tasks might be to write down (yes! with a pen and paper!) the things you’re trying to achieve with the ‘free’ apps that you’ve got installed. If you were being thorough, or teaching kids how to do this, perhaps you’d:
- List all of the perceived benefits
- List all of the perceived drawbacks
- List all of the ways that the people making the free app can make money
Tim Ferriss recently reposted an interview he did with Seth Godin back in 2016 about how he (Seth) manages his life. It’s an object lesson in focus, and leading an intentional life without overly-quantifying it. I can’t help but think it’s all about focus. Oh, and he doesn’t use social media, other than auto-posting from his blog to Twitter.
For me, at least, because I spend so much time surrounded by technology, the decisions I make about tech are decisions I make about life. A couple of months ago I wrote a post entitled Change your launcher, change your life where I explained that even just changing how you access apps can make a material difference to your life.
So, to come full circle, the best place to be is actually where you are right now, not somewhere else. If you’re fully present in the situation (Tim Ferriss suggests taking three breaths), then ask yourself some hard questions about what success looks like for you, and perhaps whether what you say, what you think, and what you do are in harmony.