Slack

23 July 2022

Slack emboldens the meek

This is a useful article which focuses on the lack of internal Codes of Conduct and community managers within organisations. Performativity in the workplace is a thing, and workplace chat tools can escalate those types of behaviours into new levels of toxicity.

People act differently online, and tools like Slack, while not expressly built to hook users, still make work feel like social media. Emoji reactions and replies provide the same validation as likes and retweets. “I don’t post online anymore because I don’t like being so public, but if I have something fun going on in my life, I will put that into Slack,” said Rebecca Levin, a Program Manager at research startup Maze. And as Ellen Cushing noted in the Atlantic, like Twitter and Reddit, discussions in Slack feel “categorically different, somehow less real.”

Online, everyone is engaged in a digitally-mediated performance. As Erving Goffman wrote, “We are all just actors trying to control and manage our public image.” And the pressure to maintain that image can quickly turn reasonable people into pundits. When news breaks, “there’s this feeling that if I don’t post about it on Twitter, I’m complicit,” said Charlie Warzel, co-author of Out of Office: The Big Problem and Bigger Promise of Working from Home. “You end up weighing in as if you’re some sort of public figure, despite the fact that you’re not.”

Slack emboldens the meek; compared to an all-hands, the ease of posting makes speaking up a lot easier. Anne Helen Petersen, Warzel’s partner and co-author, has found herself in that position, and sees it as a mixed blessing. The freedom is powerful, she said, “but it also opens a portal. It’s just more discourse, right?”

[…]

Leaders often treat Slack as just another tool. But as Godwin’s Law wryly observed, any extended online discussion is a Hitler comparison waiting to happen. “You’re creating a public room where people are empowered to talk back,” said Marketos. “If something starts to blow up in Slack, you need to have an amazing response that’s defensible if it’s screenshotted and shared with a reporter.” While few HR teams are experienced in rapid-response crisis communications, for community managers, “it comes naturally, and it’s very much an unsung part of their skillset.”

Source: The Extremely Online Workplace | by Benjamin Jackson

15 January 2021

The problem is that the person who should be the most restrained is the least

Turtle poking its head out of water covered with duckweed

🦆 Bionic Duckweed: making the future the enemy of the present — “In its broader sense, bionic duckweed can be thought of a sort of unobtainium that renders investment in present-day technologies pointless, unimaginative, and worst of all On The Wrong Side Of History. “Don’t invest in what can be done today, because once bionic duckweed is invented it’ll all be obsolete.” It is a sort of promissory note in reverse, forcing us into inaction today in the hope of wonders tomorrow.”

🤔 The best tech of CES 2020: Where are they now? — “What looked like it was just a one-off at the largest tech tradeshow in the world, but actually turned out to be a real product? What got a lot of buzz and then dropped off our radars, only to resurface months later? And, of course, what was simply too good to be true?”

💬 If it will matter after today, stop talking about it in a chat room — “Rule of thumb: If a discussion will matter after today, don’t have it in a chat room. Check out Discourse, Twist, Carrot, Threads, Basecamp, Flarum, or heck even GitHub issues. These tools exist for a reason. They solve a real problem.”

🔥 Sauron Has the Power of the One Ring for Another Week, What’s the Worst that Could Happen? — “Upon further reflection, we are not entirely sure the orcs and trolls who participated in this demonstration were indeed sent by Sauron. Yes, the Mouth of Sauron encouraged the pro-Evil horde into a “trial by combat.” Yes, the crowd was painted with Sauron’s Red Eye and chanted his name. But anyone can mix paint and yell. We have it on good rumor that there were hobbits mixed into the gathering and inciting violence. Granted, we started these rumors, but oftentimes rumors are true.”

⛵ Working Off-Grid Efficiently — “For the first 3 years we tested the limits of our space, and at first, it was difficult to create new things, as we had to make time to learn how to solve the underlying problems. Our boat was not just an office, it was also our house and transport. As for us, we were artists, but also had to be plumbers, deckhands, electricians, captains, janitors and accountants.”

Quotation-as-title by Baltasar Gracián. Image from top-linked post.

21 October 2020