Tag: RSA

There’s no perfection where there’s no selection

So said Baltasar Gracián. One of the reasons that e-portfolios never really took off was because there’s so much to read. Can you imagine sifting through hundreds of job applications where each applicant had a fully-fledged e-portfolio, including video content?

That’s why I’ve been so interested in Open Badges, and have written plenty on the subject over the last eight years. If you’re new to the party, there are various terms such as ‘microcredentials’, ‘digital badges’, and ‘digital credentials’. The difference is in the standard which was previously stewarded by Mozilla (including at my time there) and now by IMS Global Learning Consortium.

When I left Mozilla, I did a lot of work with City & Guilds, an awarding body that’s well known for its vocational qualifications. They took a particular interest in Open Badges, for obvious reasons. In this article for FE News, Kirstie Donnelly (Managing Director of the City & Guilds Group) explains their huge potential:

The fact that you can actually stack these credentials, and they become portable, then you can publish them through online, through your LinkedIn. I just think it puts a very different dynamic into how the learner owns their experience, but at the same time the employers and the education system can still influence very much how those credentials are built and stacked.

Kirstie Donnelly

Like it or not, a lot of education is ‘signalling’ — i.e. providing an indicator that you can do a thing. The great thing about Open Badges is that you can make credentials much more granular and, crucially, include evidence of your ability to do the thing you claim to be able to do.

As Tyler Cowen picks up on for Marginal Revolution, without this granularity, there’s a knock-on effect upon societal inequality. Privilege is perpetuated. He quotes a working paper by Gaurab Aryal, Manudeep Bhuller, and Fabian Lange who state:

The social and the private returns to education differ when education can increase productivity and also be used to signal productivity. We show how instrumental variables can be used to separately identify and estimate the social and private returns to education within the employer learning framework of Farber and Gibbons (1996) and Altonji and Pierret (2001). What an instrumental variable identifies depends crucially on whether the instrument is hidden from or observed by the employers. If the instrument is hidden, it identifies the private returns to education, but if the instrument is observed by employers, it identifies the social returns to education.

Aryal, Bhuller, and Lange

I take this to mean that, in a marketplace, the more the ‘buyers’ (i.e. employers) understand what’s on offer, the more this changes the way that ‘sellers’ (i.e. potential employees) position themselves. Open Badges and other technologies can help with this.

Understandably, a lot is made of digital credentials for recruitment. Indeed, I’ve often argued that badges are important at times of transition — whether into a job, on the job, or onto your next job. But they are also important for reasons other than employment.

Lauren Acree, writing for Digital Promise explains how they can be used to foster more inclusive classrooms:

The Learner Variability micro-credentials ask educators to better understand students as learners. The micro-credentials support teachers as they partner with students in creating learning environments that address learners’ needs, leverage their strengths, and empower students to reflect and adjust as needed. We found that micro-credentials are one important way we can ultimately build teacher capacity to meet the needs of all learners.

Lauren Acree

The article includes this image representing a taxonomy of how teachers use micro-credentials in their work:

If we zoom out even further, we can see that micro-credentials as a form of ‘currency’ could play a big role in how we re-imagine society. Tim Riches, who I collaborated with while at both Mozilla and City & Guilds, has written a piece for the RSA about the ‘Cities of Learning’ projects that he’s been involved in. All of these have used badges in some form or other.

In formal education, the value of learning is measured in qualifications. However, qualifications only capture a snapshot of what we know, not what we can do. What’s more, they tend to measure routine skills – the ones most vulnerable to automation and outsourcing.

[…]

Cities are full of people with unrecognised talents and potential. Cities are a huge untapped resource. Skills are developed every day in the community, at work and online, but they are hidden from view – disconnected from formal education and employers.

Tim Riches

I don’t live in a city, and don’t necessarily see them as the organising force here, but I do think that, on a societal level, there’s something about recognising potential. Tim includes a graphic in his article which, I think, captures this nicely:

There’s a phrase that’s often used by feminist writers: “you can’t be what you can’t see”. In other words, if you don’t have any role models in a particular area, you’re unlikely to think of exploring it. Similarly, if you don’t know anyone who’s a lawyer, or a sailor, or a horse rider, it’s not perhaps something you’d think of doing.

If we can wrest control of innovations such as Open Badges away from the incumbents, and focus on human flourishing, I can see real opportunities for what Serge Ravet and others call ‘open recognition‘. Otherwise, we’re just co-opting them to prop up and perpetuate the existing, unequal system.


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Problems with the present and future of work are of our own making

This is a long essay in which the RSA announces that, along with its partners (one of which, inevitably, is Google) it’s launching the Future Work Centre. I’ve only selected quotations from the first section here.

From autonomous vehicles to cancer-detecting algorithms, and from picking and packing machines to robo-advisory tools used in financial services, every corner of the economy has begun to feel the heat of a new machine age. The RSA uses the term ‘radical technologies’ to describe these innovations, which stretch from the shiny and much talked about, including artificial intelligence and robotics, to the prosaic but equally consequential, such as smartphones and digital platforms.

I highly recommend reading Adam Greenfield’s book Radical Technologies: the design of everyday life, if you haven’t already. Greenfield isn’t beholden to corporate partners, and lets rip.

What is certain is that the world of work will evolve as a direct consequence of the invention and adoption of radical technologies — and in more ways than we might imagine. Alongside eliminating and creating jobs, these innovations will alter how workers are recruited, monitored, organised and paid. Companies like HireVue (video interviewing), Percolata (schedule setting) and Veriato (performance monitoring) are eager to reinvent all aspects of the workplace.

Indeed, and a lot of what’s going on is compliance and surveillance of workers smuggled in through the back door while people focus on ‘innovation’.

The main problems outlined with the current economy which is being ‘disrupted’ by technology are:

  1. Declining wages (in real terms)
  2. Economic insecurity (gig economy, etc.)
  3. Working conditions
  4. Bullshit jobs
  5. Work-life balance

Taken together, these findings paint a picture of a dysfunctional labour market — a world of work that offers little in the way of material security, let alone satisfaction. But that may be going too far. Overall, most workers enjoy what they do and relish the careers they have established. The British Social Attitudes survey found that twice as many people in 2015 as in 1989 strongly agreed they would enjoy having a job even if their financial circumstances did not require it.

The problem is not with work per se but rather with how it is orchestrated in the modern economy, and how rewards are meted out. As a society we have a vision of what work could and should look like — well paid, protective, meaningful, engaging — but the reality too often falls short.

I doubt the RSA would ever say it without huge caveats, but the problem is neoliberalism. It’s all very well looking to the past for examples of technological disruption, but that was qualitatively different from what’s going on now. Organisations can run on a skeleton staff and make obscene profits for a very few people.

I feel like warnings such as ‘the robots are coming’ and ‘be careful not to choose an easily-automated occupation!’ are a smokescreen for decisions that people are making about the kind of society they want to live in. It seems like that’s one where most of us (the ‘have nots’) are expendable, while the 0.01% (the ‘haves’) live in historically-unparalleled luxury.

In summary, the lives of workers will be shaped by more technologies than AI and robotics, and in more ways than through the loss of jobs.

Fears surrounding automaton should be taken seriously. Yet anxiety over job losses should not distract us from the subtler impacts of radical technologies, including on recruitment practices, employee monitoring and people’s work-life balance. Nor should we become so fixated on AI and robotics that we lose sight of the conventional technologies bringing about change in the present moment.

Exactly. Let’s fix 2018 before we start thinking about 2040, eh?

Source: The RSA