Harvard Business Review Archives - Doug Belshaw's Thought Shrapnel

Tag: Harvard Business Review

10 July 2020

Friday fadings

I’m putting this together quickly before heading off to the Lake District camping with my son for a couple of nights. I’m pretty close to burnout with all of the things that have happened recently, so need some time on top of mountains and under the stars 🏕️

The Slack Social Network

Slack Connect is about more than chat: not only can you have multiple companies in one channel, you can also manage the flow of data between different organizations; to put it another way, while Microsoft is busy building an operating system in the cloud, Slack has decided to build the enterprise social network. Or, to put it in visual terms, Microsoft is a vertical company, and Slack has gone fully horizontal.
Ben Thompson (Stratechery)

The difference between consulting full-time now versus when I last did it in 2017 is that everyone adds you to their Slack workspace. This is simultaneously fantastic and terrible. What’s being described here is more on the ‘Work OS’ stuff I shared in last week’s link roundup.

See also Stephen Downes’ commentary on mini-apps that perform particular functions inside other apps.

Only 9% of visitors give GDPR consent to be tracked

Advertising funded businesses are aware that the minority of visitors want to give consent.
They are simply riding the ad train and milking the cash cow for as long as they can get away with before GDPR gets enforced and they either shut down, adapt to a more sustainable business model or explore even more privacy invasive practices.
And the alternative to the advertising-funded web? Charge for services. And have your premium subscribers fund the free plans.
Marko Saric

This is interesting, and backs up the findings in this journal article about the ‘dark patterns’ prevalent around GDPR consent on the web. The author of this post found that only 48% of people clicked on the banner and, as the title states, only 9% of those gave permission to be tracked.

Oak National Academy: lockdown saviour or DfE tool?

There are some who are alarmed by the nature of the creature that the DfE has helped bring to life, seeing Oak as an enterprise established by a narrow strata of figures from DfE-favoured multi-academy trusts; and as a potential vehicle for the department to promote a “traditionalist” agenda in teaching, or even create the subject matter of a government-approved curriculum.
John Morgan (TES)

I welcome this critical article in the TES of Oak National Academy. My two children find the lessons ‘cringey’, not every subject is covered, and the more you look into it, the more it seems like a front for a pedagogical coup.

The More Senior Your Job Title, the More You Need to Keep a Journal

Journal entries should provide not only a record of what happened but how we reacted emotionally; writing it down brings a certain clarity that puts things in perspective. In other cases, it’s a form of mental rehearsal to prepare for particularly sensitive issues where there’s no one to talk with but yourself. Journals can also be the best way to think through big-bet decisions and test one’s logic.
Dan Ciampa (Harvard Business Review

When I turned 18, I decided to keep a diary of my adult life. After about a decade, that had become a sporadic record of times when things weren’t going so well. Now, 21 years later, I merely keep my #HashtagADay journal up-to-date.

But writing things down is really useful, as is having someone to talk to with whom you don’t have an emotion-based relationship. After nine sessions of CBT, I wish I’d had someone like my therapist to talk to at a much younger age. Not because I’m ‘broken’ but because I’m human.

Top 10 books about tumultuous times

There’s nothing like a crisis of survival to show people’s true natures. Though I’ve written a good deal about tumultuous times, both fiction (English Passengers) and non-fiction (Rome: a History in Seven Sackings), I can’t say I’m too interested in the tumult itself. I’m more interested in the decisions people make during such crises – how they ride the wave.
Matthew Kneale (THe GUardian)

I don’t think I’d heard of any of these books before reading this article! That being said, I’ve just joined Verso’s new Book Club so my backlog just got a lot longer…

Full Employment

Keynes once proposed that we could jump-start an economy by paying half the unemployed people to dig holes and the other half to fill them in.
No one’s really tried that experiment, but we did just spend 150 years subsidizing our ancestors to dig hydrocarbons out of the ground. Now we’ll spend 200-300 years subsidizing our descendants to put them back in there.
Cory Doctorow (Locus Online)

I’ve quoted the end of this fantastic article, but you should read the whole thing. Doctorow, in his own inimitable way, absolutely eviscerates the prediction that a ‘General Artificial Intelligence’ will destroy most jobs.

Header image by Patrick Hendry

3 January 2020

Friday fertilisations

I’ve read so much stuff over the past couple of months that it’s been a real job whittling down these links. In the end I gave up and shared a few more than usual!

You Shouldn’t Have to Be Good at Your Job (GEN) — “This is how the 1% justifies itself. They are not simply the best in terms of income, but in terms of humanity itself. They’re the people who get invited into the escape pods when the mega-asteroid is about to hit. They don’t want a fucking thing to do with the rest of the population and, in fact, they have exploited global economic models to suss out who deserves to be among them and who deserves to be obsolete. And, thanks to lax governments far and wide, they’re free to practice their own mass experiments in forced Darwinism. You currently have the privilege of witnessing a worm’s-eye view of this great culling. Fun, isn’t it?”
We’ve spent the decade letting our tech define us. It’s out of control (The Guardian) — “There is a way out, but it will mean abandoning our fear and contempt for those we have become convinced are our enemies. No one is in charge of this, and no amount of social science or monetary policy can correct for what is ultimately a spiritual deficit. We have surrendered to digital platforms that look at human individuality and variance as “noise” to be corrected, rather than signal to be cherished. Our leading technologists increasingly see human beings as a problem, and technology as the solution – and they use our behavior on their platforms as evidence of our essentially flawed nature.”
How headphones are changing the sound of music (Quartz) — “Another way headphones are changing music is in the production of bass-heavy music. Harding explains that on small speakers, like headphones or those in a laptop, low frequencies are harder to hear than when blasted from the big speakers you might encounter at a concert venue or club. If you ever wondered why the bass feels so powerful when you are out dancing, that’s why. In order for the bass to be heard well on headphones, music producers have to boost bass frequencies in the higher range, the part of the sound spectrum that small speakers handle well.”
The False Promise of Morning Routines (The Atlantic) — “Goat milk or no goat milk, the move toward ritualized morning self-care can seem like merely a palliative attempt to improve work-life balance.It makes sense to wake up 30 minutes earlier than usual because you want to fit in some yoga, an activity that you enjoy. But something sinister seems to be going on if you feel that you have to wake up 30 minutes earlier than usual to improve your well-being, so that you can also work 60 hours a week, cook dinner, run errands, and spend time with your family.”
Giant surveillance balloons are lurking at the edge of space (Ars Technica) — “The idea of a constellation of stratospheric balloons isn’t new—the US military floated the idea back in the ’90s—but technology has finally matured to the point that they’re actually possible. World View’s December launch marks the first time the company has had more than one balloon in the air at a time, if only for a few days. By the time you’re reading this, its other stratollite will have returned to the surface under a steerable parachute after nearly seven weeks in the stratosphere.”
The Unexpected Philosophy Icelanders Live By (BBC Travel) — “Maybe it makes sense, then, that in a place where people were – and still are – so often at the mercy of the weather, the land and the island’s unique geological forces, they’ve learned to give up control, leave things to fate and hope for the best. For these stoic and even-tempered Icelanders, þetta reddast is less a starry-eyed refusal to deal with problems and more an admission that sometimes you must make the best of the hand you’ve been dealt.”
What Happens When Your Career Becomes Your Whole Identity (HBR) — “While identifying closely with your career isn’t necessarily bad, it makes you vulnerable to a painful identity crisis if you burn out, get laid off, or retire. Individuals in these situations frequently suffer anxiety, depression, and despair. By claiming back some time for yourself and diversifying your activities and relationships, you can build a more balanced and robust identity in line with your values.”
Having fun is a virtue, not a guilty pleasure (Quartz) — “There are also, though, many high-status workers who can easily afford to take a break, but opt instead to toil relentlessly. Such widespread workaholism in part reflects the misguided notion that having fun is somehow an indulgence, an act of absconding from proper respectable behavior, rather than embracement of life. “
It’s Time to Get Personal (Laura Kalbag) — “As designers and developers, it’s easy to accept the status quo. The big tech platforms already exist and are easy to use. There are so many decisions to be made as part of our work, we tend to just go with what’s popular and convenient. But those little decisions can have a big impact, especially on the people using what we build.”
The 100 Worst Ed-Tech Debacles of the Decade (Hack Education) — “Oh yes, I’m sure you can come up with some rousing successes and some triumphant moments that made you thrilled about the 2010s and that give you hope for “the future of education.” Good for you. But that’s not my job. (And honestly, it’s probably not your job either.)”
Why so many Japanese children refuse to go to school (BBC News) — “Many schools in Japan control every aspect of their pupils’ appearance, forcing pupils to dye their brown hair black, or not allowing pupils to wear tights or coats, even in cold weather. In some cases they even decide on the colour of pupils’ underwear. “
The real scam of ‘influencer’ (Seth Godin) — “And a bigger part is that the things you need to do to be popular (the only metric the platforms share) aren’t the things you’d be doing if you were trying to be effective, or grounded, or proud of the work you’re doing.”

Image via Kottke.org

28 June 2019

Friday feeds

These things caught my eye this week:

Some of your talents and skills can cause burnout. Here’s how to identify them (Fast Company) — “You didn’t mess up somewhere along the way or miss an important lesson that the rest of us received. We’re all dealing with gifts that drain our energy, but up until now, it hasn’t been a topic of conversation. We aren’t discussing how we end up overusing our gifts and feeling depleted over time.”
Learning from surveillance capitalism (Code Acts in Education) — “Terms such as ‘behavioural surplus’, ‘prediction products’, ‘behavioural futures markets’, and ‘instrumentarian power’ provide a useful critical language for decoding what surveillance capitalism is, what it does, and at what cost.”
Facebook, Libra, and the Long Game (Stratechery) — “Certainly Facebook’s audacity and ambition should not be underestimated, and the company’s network is the biggest reason to believe Libra will work; Facebook’s brand is the biggest reason to believe it will not.”
The Pixar Theory (Jon Negroni) — “Every Pixar movie is connected. I explain how, and possibly why.”
Mario Royale (Kottke.org) — “Mario Royale (now renamed DMCA Royale to skirt around Nintendo’s intellectual property rights) is a battle royale game based on Super Mario Bros in which you compete against 74 other players to finish four levels in the top three. “
Your Professional Decline Is Coming (Much) Sooner Than You Think (The Atlantic) — “In The Happiness Curve: Why Life Gets Better After 50, Jonathan Rauch, a Brookings Institution scholar and an Atlantic contributing editor, reviews the strong evidence suggesting that the happiness of most adults declines through their 30s and 40s, then bottoms out in their early 50s.”
What Happens When Your Kids Develop Their Own Gaming Taste (Kotaku) — “It’s rewarding too, though, to see your kids forging their own path. I feel the same way when I watch my stepson dominate a round of Fortnite as I probably would if he were amazing at rugby: slightly baffled, but nonetheless proud.”
Whence the value of open? (Half an Hour) — “We will find, over time and as a society, that just as there is a sweet spot for connectivity, there is a sweet spot for openness. And that point where be where the default for openness meets the push-back from people on the basis of other values such as autonomy, diversity and interactivity. And where, exactly, this sweet spot is, needs to be defined by the community, and achieved as a consensus.”
How to Be Resilient in the Face of Harsh Criticism (HBR) — “Here are four steps you can try the next time harsh feedback catches you off-guard. I’ve organized them into an easy-to-remember acronym — CURE — to help you put these lessons in practice even when you’re under stress.”
Fans Are Better Than Tech at Organizing Information Online (WIRED) — “Tagging systems are a way of imposing order on the real world, and the world doesn’t just stop moving and changing once you’ve got your nice categories set up.”

Header image via Dilbert

27 May 2019

We never look at just one thing; we are always looking at the relation between things and ourselves

Today’s title comes from John Berger’s Ways of Seeing, which is an incredible book. Soon after the above quotation, he continues,

The eye of the other combines with our own eye to make it fully credible that we are part of the visible world.
John Berger

That period of time when you come to be you is really interesting. As an adolescent, and before films like The Matrix, I can remember thinking that the world literally revolved around me; that other people were testing me in some way. I hope that’s kind of normal, and I’d add somewhat hastily that I grew out of that way of thinking a long time ago. Obviously.

All of this is a roundabout way of saying that we cannot know the ‘inner lives’ of other people, or in fact that they have them. Writing in The Guardian, psychologist Oliver Burkeman notes that we sail through life assuming that we experience everything similarly, when that’s not true at all:

A new study on a technical-sounding topic – “genetic variation across the human olfactory receptor repertoire” – is a reminder that we smell the world differently… Researchers found that a single genetic mutation accounts for many of those differences: the way beetroot smells (and tastes) like disgustingly dirty soil to some people, or how others can’t detect the smokiness of whisky, or smell lily of the valley in perfumes.
Oliver Burkeman

I know that my wife sees colours differently to me, as purple is one of her favourite colours. Neither of us is colour-blind, but some things she calls ‘purple’ are in no way ‘purple’ to me.

So when it comes to giving one another feedback, where should we even begin? How can we know the intentions or the thought processes behind someone’s actions? In an article for Harvard Business Review, Marcus Buckingham and Ashley Goodall explain that our theories about feedback are based on three theories:

Other people are more aware than you are of your weaknesses
You lack certain abilities you need to acquire, so your colleagues should teach them to you
Great performance is universal, analyzable, and describable, and that once defined, it can be transferred from one person to another, regardless of who each individual is

All of these, the author’s claim, are false:

What the research has revealed is that we’re all color-blind when it comes to abstract attributes, such as strategic thinking, potential, and political savvy. Our inability to rate others on them is predictable and explainable—it is systematic. We cannot remove the error by adding more data inputs and averaging them out, and doing that actually makes the error bigger.
Buckingham & Goodall

What I liked was their actionable advice about how to help colleagues thrive, captured in this table:

The Right Way to Help Colleague Excel — Taken from ‘The Feedback Fallacy’ by Marcus Buckingham and Ashley Goodall

Finally, as an educator and parent, I’ve noticed that human learning doesn’t follow a linear trajectory. Anything but, in fact. Yet we talk and interact as though it does. That’s why I found Good Things By Their Nature Are Fragile by Jason Kottke so interesting, quoting a 2005 post from Michael Barrish. I’m going to quote the same section as Kottke:

In 1988 Laura and I created a three-stage model of what we called “living process.” We called the three stages Good Thing, Rut, and Transition. As we saw it, Good Thing becomes Rut, Rut becomes Transition, and Transition becomes Good Thing. It’s a continuous circuit.
A Good Thing never leads directly to a Transition, in large part because it has no reason to. A Good Thing wants to remain a Good Thing, and this is precisely why it becomes a Rut. Ruts, on the other hand, want desperately to change into something else.
Transitions can be indistinguishable from Ruts. The only important difference is that new events can occur during Transitions, whereas Ruts, by definition, consist of the same thing happening over and over.
Michael Barrish

In life, sometimes we don’t even know what stage we’re in, never mind other people. So let’s cut one another some slack, dispel the three myths about feedback listed above, and allow people to be different to us in diverse and glorious ways.

Also check out:

Iris Murdoch, The Art of Fiction No. 117 (The Paris Review) — “I would abominate the idea of putting real people into a novel, not only because I think it’s morally questionable, but also because I think it would be terribly dull.”
How an 18th-Century Philosopher Helped Solve My Midlife Crisis (The Atlantic) — “I had found my salvation in the sheer endless curiosity of the human mind—and the sheer endless variety of human experience.”
A brief history of almost everything in five minutes (Aeon) —According to [the artist], the piece ‘is intended for both introspection and self-reflection, as a mirror to ourselves, our own mind and how we make sense of what we see; and also as a window into the mind of the machine, as it tries to make sense of its observations and memories’.

Header image: webcomicname.com

1 June 2018

The best teams are cognitively diverse and psychologically safe

I’ve written about this before, but this HBR article explains that successful teams require both psychological safety and cognitive diversity. Psychological safety is particularly important, I think, for remote workers:

Psychological safety is the belief that one will not be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes. It is a dynamic, emergent property of interaction and can be destroyed in an instant with an ill-timed sigh. Without behaviors that create and maintain a level of psychological safety in a group, people do not fully contribute — and when they don’t, the power of cognitive diversity is left unrealized. Furthermore, anxiety rises and defensive behavior prevails.

If you look at the various quadrants in the header image, taken from the HBR article, then it’s clear that we should be aiming for less hierarchy and more diversity.

We choose our behavior. We need to be more curious, inquiring, experimental and nurturing. We need to stop being hierarchical, directive, controlling, and conforming. It is not just the presence of the positive behaviors in the Generative quadrant that count, it is the corresponding absence of the negative behaviors.

When you’re in a leadership position, you have a massive impact on the cognitive diversity of your team (through hiring decisions) and its psychological safety (by the way you model behaviours).

How people choose to behave determines the quality of interaction and the emergent culture. Leaders need to consider not only how they will act, but as importantly, how they will not act. They need to disturb and disrupt unhelpful patterns of behavior and commit to establishing new routines. To lay the ground for successful execution everyone needs to strengthen and sustain psychological safety through continuous gestures and responses. People cannot express their cognitive difference if it is unsafe to do so. If leaders focus on enhancing the quality of interaction in their teams, business performance and wellbeing will follow.

Everyone, of course, will see themselves as being in the ‘Generative’ quadrant but perhaps the trick is to get feedback (perhaps anonymous) as to whether that’s how other people see you.

Source: Harvard Business Review

6 April 2018

Absentee leadership

Leadership is a funny thing. There’s lots written about it, but, at the end of the day, it’s all about relationships.

I’ve worked for some great leaders, and some shitty managers. This Harvard Business Review article describes the usual three ways those in positions of power get things wrong:

The key derailment characteristics of bad managers are well documented and fall into three broad behavioral categories: (1) “moving away behaviors,” which create distance from others through hyper-emotionality, diminished communication, and skepticism that erodes trust; (2) “moving against behaviors,” which overpower and manipulate people while aggrandizing the self; and (3) “moving toward behaviors,” which include being ingratiating, overly conforming, and reluctant to take chances or stand up for one’s team.

But there’s another, potentially even worse, category:

Absentee leaders are people in leadership roles who are psychologically absent from them. They were promoted into management, and enjoy the privileges and rewards of a leadership role, but avoid meaningful involvement with their teams. Absentee leadership resembles the concept of rent-seeking in economics — taking value out of an organization without putting value in. As such, they represent a special case of laissez-faire leadership, but one that is distinguished by its destructiveness.

The problem with absentee leaders, as the article explains, is that they rarely get weeded out. There’s always more pressing problems to deal with. So the people who report to them exist in a professional feedback vacuum.

The chances are good, however, that your organization is unaware of its absentee leaders, because they specialize in flying under the radar by not doing anything that attracts attention. Nonetheless, the adhesiveness of their negative impact may be slowly harming the company.

If leadership is about relationships, then the worst leaders are those who show poor emotional intelligence, don’t invest in building trust, and provide little constructive feedback. If you’re in a position of leadership, it’s worth thinking about this from the point of view of others who interact with you on a regular basis…

Source: Harvard Business Review