Tag: Google (page 1 of 2)

Remote work is a different beast

You might not work remotely right now, but the chances are that at some point in your career, and in some capacity, you will do. Remote work has its own challenges and benefits, which are alluded to in three articles in Fast Company that I want to highlight. The first is an article summarising a survey Google performed amongst 5,600 of its remote workers.

On the outset of the study, the team hypothesized that distributed teams might not be as productive as their centrally located counterparts. “We were a little nervous about that,” says [Veronica] Gilrane [manager of Google’s People Innovation Lab]. She was surprised to find that distributed teams performed just as well. Unfortunately, she also found that there is a lot more frustration involved in working remotely. Workers in other offices can sometimes feel burdened to sync up their schedules with the main office. They can also feel disconnected from the team.

That doesn’t surprise me at all. Even though probably spend less AFK (Away From Keyboard) as a remote worker than I would in an office, there’s not that performative element, where you have to look like you’re working. Sometimes work doesn’t look like work; it looks like going for a run to think about a problem, or bouncing an idea off a neighbour as you walk back to your office with a cup of tea.

The main thing, as this article points out, is that it’s really important to have an approach that focuses on results rather than time spent doing the work. You do have to have some process, though:

[I]t’s imperative that you stress disciplinary excellence; workers at home don’t have a manager peering over their shoulder, so they have to act as their own boss and maintain a strict schedule to get things done. Don’t try to dictate every aspect of their lives–remote work is effective because it offers workers flexibility, after all. Nonetheless, be sure that you’re requesting regular status updates, and that you have a system in place to measure productivity.

Fully-remote working is different to ‘working from home’ a day or two per week. It does take discipline, if only to stop raiding the biscuit tin. But it’s also a different mindset, including intentionally sharing your work much more than you’d do in a co-located setting.

Fundamentally, as Greg Galant, CEO of a full-remote organisation, comments, it’s about trust:

“My friends always say to me, ‘How do you know if anyone is really working?’ and I always ask them, ‘How do you know if anybody is really working if they are at the office?’” says Galant. “Because the reality is, you can see somebody at their desk and they can stay late, but that doesn’t mean they’re really working.”

[…]

If managers are adhering to traditional management practices, they’re going to feel anxiety with remote teams. They’re going to want to check in constantly to make sure people are working. But checking in constantly prevents work from getting done.

Remote work is strange and difficult to describe to anyone who hasn’t experienced it. You can, for example, in the same day feel isolated and lonely, while simultaneously getting annoyed with all of the ‘pings’ and internal communication coming at you.

At the end of the day, companies need to set expectations, and remote workers need to set boundaries. It’s the only way to avoid burnout, and to ensure that what can be a wonderful experience doesn’t turn into a nightmare.


Also check out:

  • 5 Great Resources for Remote Workers (Product Hunt) — “If you’re a remote worker or spend part of your day working from outside of the office, the following tools will help you find jobs, discover the best cities for remote workers, and learn from people who have built successful freelance careers or location-independent companies.”
  • Stop Managing Your Remote Workers As If They Work Onsite (ThinkGrowth) — “Managers need to back away from their conventional views of what “working hard” looks like and instead set specific targets, explain what success looks like, and trust the team to get it done where, when, and however works best for them.”
  • 11 Tools That Allow us to Work from Anywhere on Earth as a Distributed Company (Ghost) —”In an office, the collaboration tools you use are akin to a simple device like a screwdriver. They assist with difficult tasks and lessen the amount of effort required to complete them. In a distributed team, the tools you use are more like life-support. Everything to do with distributed team tools is about clawing back some of that contextual awareness which you’ve lost by not being in the same space.”

Looking back and forward in tech

Looking back at 2018, Amber Thomas commented that, for her, a few technologies became normalised over the course of the year:

  1. Phone payments
  2. Voice-controlled assistants
  3. Drones
  4. Facial recognition
  5. Fingerprints

Apart from drones, I’ve spent the last few years actively avoiding the above. In fact, I spent most of 2018 thinking about decentralised technology, privacy, and radical politics.

However, December is always an important month for me. I come off social media, stop blogging, and turn another year older just before Christmas. It’s a good time to reflect and think about what’s gone before, and what comes next.

Sometimes, it’s possible to identify a particular stimulus to a change in thinking. For me, it was while I was watching Have I Got News For You and the panellists were shown a photo of a fashion designer who put a shoe in front of their face to avoid being recognisable. Paul Merton asked, “doesn’t he have a passport?”

Obvious, of course, but I’d recently been travelling and using the biometric features of my passport. I’ve also relented this year and use the fingerprint scanner to unlock my phone. I realised that the genie isn’t going back in the bottle here, and that everyone else was using my data — biometric or otherwise — so I might as well benefit, too.

Long story short, I’ve bought a Google Pixelbook and Lenovo Smart Display over the Christmas period which I’ll be using in 2019 to my life easier. I’m absolutely trading privacy for convenience, but it’s been a somewhat frustrating couple of years trying to use nothing but Open Source tools.

I’ll have more to say about all of this in due course, but it’s worth saying that I’m still committed to living and working openly. And, of course, I’m looking forward to continuing to work on MoodleNet.

Source: Fragments of Amber

Asking Google philosophical questions

Writing in The Guardian, philosopher Julian Baggini reflects on a recent survey which asked people what they wish Google was able to answer:

The top 25 questions mostly fall into four categories: conspiracies (Who shot JFK? Did Donald Trump rig the election?); desires for worldly success (Will I ever be rich? What will tomorrow’s winning lottery numbers be?); anxieties (Do people like me? Am I good in bed?); and curiosity about the ultimate questions (What is the meaning of life? Is there a God?).

This is all hypothetical, of course, but I’m always amazed by what people type into search engines. It’s as if there’s some ‘truth’ in there, rather than just databases and algorithms. I suppose I can understand children asking voice assistants such as Alexa and Siri questions about the world, because they can’t really know how the internet works.

What Baggini points out, though, is that what we type into search engines can reflect our deepest desires. That’s why they trawl the search history of suspected murderers, and why the Twitter account Theresa May Googling is so funny.

A Google search, however, cannot give us the two things we most need: time and other people. For our day-to-day problems, a sympathetic ear remains the most powerful device for providing relief, if not a cure. For the bigger puzzles of existence, there is no substitute for long reflection, with help from the great thinkers of history. Google can lead us directly to them, but only we can spend time in their company. Search results can help us only if they are the start, not the end, of our intellectual quest.

Sadly, in the face of, let’s face it, pretty amazing technological innovation over the last 25 years, we’ve forgotten what it is that makes us human: connections. Thankfully, some more progressive tech companies are beginning to realise the importance of the Humanities — including Philosophy.

Source: The Guardian

GAFA: time to ‘ignore and withdraw’?

Last week, Motherboard reported that an unannounced update by Apple meant that third-party repairs of products such as the MacBook Pro would be impossible:

Apple has introduced software locks that will effectively prevent independent and third-party repair on 2018 MacBook Pro computers, according to internal Apple documents obtained by Motherboard. The new system will render the computer “inoperative” unless a proprietary Apple “system configuration” software is run after parts of the system are replaced.

As they have updated the story to state, iFixit did some testing and found that this ‘kill switch’ hasn’t been activated – yet.

To me, it further reinforced why I love and support in very practical ways, Open Source Software (OSS). I use OSS, and I’m working on it in my day-to-day professional life. Sometimes, however, we don’t do a good enough job of explaining why it’s important. For me, the Apple story is a terrifying example of other people deciding when you should upgrade and/or stop using something.

Another example from this week: Google have announced that they’re shutting down their social network, Google+. It’s been a long-time coming, but it was only last month that, due to the demise of Path, my family was experimenting with Google+ as somewhere to which we could have jumped ship.

Both Apple’s products and Google+ are proprietary. You can’t see the source code. You can’t inspect it for bugs or security leaks. And the the latter is actually why Google decided to close down their service. That, and the fact it only had 500,000 users, most of whom were spending less than five seconds per visit.

So, what can we do in the face of huge companies such as Google, Amazon, Facebook, and Apple (GAFA)? After all, they’ve got, for all intents and purposes, almost unlimited money and power. Well, we can and should vote for politicians to apply regulatory pressure on them. But, more practically, we can ignore and withdraw from these companies. They’re not trillion-dollar companies just because they’re offering polished products. They’re rich because they’re finding ever more elaborate ways to apply sneaky ways to achieve vendor lock-in.

This affects the technology purchases that we make, but it also has an effect on the social networks we use. As is becoming clear, the value that huge multi-national companies such as Google and Facebook gain from offering services for ‘free’ vastly outstrips the amount of money they spend on providing them. With Google+ shutting down, and Facebook’s acquisition of Instagram and WhatsApp, the number of options for social networking seems to be getting ever-smaller. Sadly, our current antitrust and monopoly regulations haven’t been updated to deal with this.

So what can we do? I’ve been using Mastodon in earnest since May 2017. It’s a decentralised social network, meaning that anyone can set up their own ‘instance’ and communicate with everyone else running the same OSS. Most of the time, people join established instances, whether because the instance is popular, or it fits with their particular interests. Recently, however, I’ve noticed people setting up an instance just for themselves.

At first, I thought this was a quirky and slightly eccentric thing to do. It seemed like the kind of thing that tech-literate people do just because they can. But then, I read a post by Laura Kalbag where she explained her reasoning:

Everything I post is under my control on my server. I can guarantee that my Mastodon instance won’t start profiling me, or posting ads, or inviting Nazis to tea, because I am the boss of my instance. I have access to all my content for all time, and only my web host or Internet Service Provider can block my access (as with any self-hosted site.) And all blocking and filtering rules are under my control—you can block and filter what you want as an individual on another person’s instance, but you have no say in who/what they block and filter for the whole instance.

You can also make custom emoji for your own Mastodon instance that every other instance can see and/or share.

Ton Zylstra is another person who has blogged about running his own instance. It would seem that this is a simple thing to do using a service such as masto.host.

Of course, many people reading this will think so what? And, perhaps, that seems like a whole lot of hassle. Maybe so. I hope it’s not hyperbolic to say so, but for me, I see all of this as being equivalent to climate change. It’s something that we all know we need to do something about but, for most of us, it’s just too much hassle to think about what could happen in future.

I, for one, hope that we’re not looking back from (a very hot) year 2050 regretting the choices we made in 2018.

Is Google becoming more like Facebook?

I’m composing this post on ChromeOS, which is a little bit hypocritical, but yesterday I was shocked to discover how much data I was ‘accidentally’ sharing with Google. Check it out for yourself by going to your Google account’s activity controls page.

This article talks about how Google have become less trustworthy of late:

[Google] announced a forthcoming update last Wednesday: Chrome’s auto-sign-in feature will still be the default behavior of Chrome. But you’ll be able to turn it off through an optional switch buried in Chrome’s settings.

This pattern of behavior by tech companies is so routine that we take it for granted. Let’s call it “pulling a Facebook” in honor of the many times that Facebook has “accidentally” relaxed the privacy settings for user profile data, and then—following a bout of bad press coverage—apologized and quietly reversed course. A key feature of these episodes is that management rarely takes the blame: It’s usually laid at the feet of some anonymous engineer moving fast and breaking things. Maybe it’s just a coincidence that these changes consistently err in the direction of increasing “user engagement” and never make your experience more private.

What’s new here, and is a very recent development indeed, is that we’re finally starting to see that this approach has costs. For example, it now seems like Facebook executives spend an awful lot of time answering questions in front of Congress. In 2017, when Facebook announced it had handed more than 80 million user profiles to the sketchy election strategy firm Cambridge Analytica, Facebook received surprisingly little sympathy and a notable stock drop. Losing the trust of your users, we’re learning, does not immediately make them flee your business. But it does matter. It’s just that the consequences are cumulative, like spending too much time in the sun.

I’m certainly questioning my tech choices. And I’ve (re-)locked down my Google account.

Source: Slate

Data transfer as a ‘hedge’?

This is an interesting development:

Today, Google, Facebook, Microsoft, and Twitter joined to announce a new standards initiative called the Data Transfer Project, designed as a new way to move data between platforms. In a blog post, Google described the project as letting users “transfer data directly from one service to another, without needing to download and re-upload it.”

This, of course, would probably not have happened without GDPR. So how does it work?

The existing code for the project is available open-source on GitHub, along with a white paper describing its scope. Much of the codebase consists of “adapters” that can translate proprietary APIs into an interoperable transfer, making Instagram data workable for Flickr and vice versa. Between those adapters, engineers have also built a system to encrypt the data in transit, issuing forward-secret keys for each transaction. Notably, that system is focused on one-time transfers rather than the continuous interoperability enabled by many APIs.

I may be being cynical, but just because something is open source doesn’t mean that it’s a level playing field for everyone. In fact, I’d wager that this is large companies hedging against new entrants to the market.

The project was envisioned as an open-source standard, and many of the engineers involved say a broader shift in governance will be necessary if the standard is successful. “In the long term, we want there to be a consortium of industry leaders, consumer groups, government groups,” says Fair. “But until we have a reasonable critical mass, it’s not an interesting conversation.”

This would be great if it pans out in the way it’s presented in the article. My 20+ years experience on the web, however, would suggest otherwise.

Source: The Verge

Our irresistible screens of splendour

Apple is touting a new feature in the latest version of iOS that helps you reduce the amount of time you spend on your smartphone. Facebook are doing something similar. As this article in The New York Times notes, that’s no accident:

There’s a reason tech companies are feeling this tension between making phones better and worrying they are already too addictive. We’ve hit what I call Peak Screen.

For much of the last decade, a technology industry ruled by smartphones has pursued a singular goal of completely conquering our eyes. It has given us phones with ever-bigger screens and phones with unbelievable cameras, not to mention virtual reality goggles and several attempts at camera-glasses.

The article even gives the example of Augmented Reality LEGO play sets which actively encourage you to stop building and spend more time on screens!

Tech has now captured pretty much all visual capacity. Americans spend three to four hours a day looking at their phones, and about 11 hours a day looking at screens of any kind.

So tech giants are building the beginning of something new: a less insistently visual tech world, a digital landscape that relies on voice assistants, headphones, watches and other wearables to take some pressure off our eyes.

[…]

Screens are insatiable. At a cognitive level, they are voracious vampires for your attention, and as soon as you look at one, you are basically toast.

It’s not enough to tell people not to do things. Technology can be addictive, just like anything else, so we need to find better ways of achieving similar ends.

But in addition to helping us resist phones, the tech industry will need to come up with other, less immersive ways to interact with digital world. Three technologies may help with this: voice assistants, of which Amazon’s Alexa and Google Assistant are the best, and Apple’s two innovations, AirPods and the Apple Watch.

All of these technologies share a common idea. Without big screens, they are far less immersive than a phone, allowing for quick digital hits: You can buy a movie ticket, add a task to a to-do list, glance at a text message or ask about the weather without going anywhere near your Irresistible Screen of Splendors.

The issue I have is that it’s going to take tightly-integrated systems to do this well, at least at first. So the chances are that Apple or Google will create an ecosystem that only works with their products, providing another way to achieve vendor lock-in.

Source: The New York Times

F*** off Google

This is interesting, given that Google was welcomed with open arms in London:

Google plans to implant a “Google Campus” in Kreuzberg, Berlin. We, as a decentralized network of people are committed to not letting our beloved city be taken over by this law- and tax-evading company that is building a dystopian future. Let’s kick Google out of our neighborhood and lives!

What I find interesting is that not only are people organising against Google, they’ve also got a wiki to inform people and help wean them off Google services.

The problem that I have with ‘replacing’ Google services is that it’s usually non-trivial for less technical users to achieve. As the authors of the wiki point out:

It is though dangerous to think in terms of “alternatives”, like the goal was to reach equivalence to what Google offers (and risk to always lag behind). In reality what we want is *better* services than the ones of Google, because they would rest on *better* principles, such as decentralization/distribution of services, end-to-end encryption, uncompromising free/libre software, etc.

While presenting these “alternatives” or “replacements” here, we must keep in mind that the true goal is to achieve proper distribution/decentralization of information and communication, and empower people to understand and control where their information goes.

The two biggest problems with the project of removing big companies such as Google from our lives, are: (i) using web services is a social thing, and (ii) they provide such high quality services for so little financial cost.

Whether you’re using a social network to connect with friends or working with colleagues on a collaborative document, your choices aren’t solely yours. We negotiate the topography of the web at the same time as weaving the social fabric of society. It’s not enough to give people alternatives, there has to be some leadership to go with it.

Source: Fuck off Google wiki

 

Random Street View does exactly what you think it does

Today’s a non-work day for me but, after reviewing resource-centric social media sites as part of my Moodle work yesterday, I rediscovered the joy of StumbleUpon.

That took me to lots of interesting sites which, if you haven’t used the service before, become more relevant to your tastes as time goes on if you use the thumbs up / thumbs down tool.

I came across this Random Street View site which I’ve a sneaking suspicion I’ve seen before. Not only is it a fascinating way to ‘visit’ lesser-known parts of the world, it also shows the scale of Google’s Street View programme.

The teacher in me imagines using this as the starting point for some kind of project. It could be a writing prompt, you could use it to randomly find somewhere to do some research on, or it could even be an art project.

Great stuff.

Source: Random Street View

Microcast #005

Thinking through an approach to building Project MoodleNet that came to me this weekend, using Google search, Amazon filtering, and the Pinterest browser button as mental models.

Links: