When I read articles like this that remind me of the film Elysium, I try and tell myself that, in the end, people won’t allow themselves to be treated like this.
But, on the other hand, there are always desperate people. Also, practices like this, if they become embedded in an industry, are hard to shift. This is why trade unions exist and are necessary to counter the power of huge organisations.
Flex hirings, performance reports, and firings are all handled by software, with minimal intervention by humans. Drivers sign up and upload required documents via a smartphone app, through which they also sign up for shifts, coordinate deliveries, and report problems. It’s also how drivers monitor their ratings, which fall into four broad buckets—Fantastic, Great, Fair, or At Risk. Flex drivers are assessed on a range of variables, including on-time performance, details like whether the package is sufficiently hidden from the street, and a driver’s ability to fulfill customer requests.