When I read articles like this that remind me of the film Elysium, I try and tell myself that, in the end, people won’t allow themselves to be treated like this.
But, on the other hand, there are always desperate people. Also, practices like this, if they become embedded in an industry, are hard to shift. This is why trade unions exist and are necessary to counter the power of huge organisations.
Flex hirings, performance reports, and firings are all handled by software, with minimal intervention by humans. Drivers sign up and upload required documents via a smartphone app, through which they also sign up for shifts, coordinate deliveries, and report problems. It’s also how drivers monitor their ratings, which fall into four broad buckets—Fantastic, Great, Fair, or At Risk. Flex drivers are assessed on a range of variables, including on-time performance, details like whether the package is sufficiently hidden from the street, and a driver’s ability to fulfill customer requests.
Companies add ‘binding arbitration’ to their terms and conditions because it usually means they have to pay out less money. However, Amazon had to change their terms last month after Amazon Echo users hoisted them by their own petard. Poetic justice.
Yet, this wasn’t quite the “win” that Amazon wanted. Echo users have now brought more than 75,000 arbitration demands against the company, according to a Wall Street Journal report. Because Amazon’s previous terms said that the company would pay for arbitration filing fees, the retail giant was on the hook for tens of millions of dollars before a single case was heard. Amazon has now changed course.
It’s already impossible to buy graphics cards, due to their GPUs being perfect for crypto mining. That fact doesn’t seem like it’s going to be resolved anytime soon.
😔 The unbearable banality of Jeff Bezos — “To put it in Freudian terms, we are talking about the triumph of the consumerist id over the ethical superego. Bezos is a kind of managerial Mephistopheles for our time, who will guarantee you a life of worldly customer ecstasy as long as you avert your eyes from the iniquities being carried out in your name.”
I’ve started buying less stuff from Amazon; even just removing the app from my phone has made them treat me as just another online shop. I also switched a few years ago from a Kindle to a ePub-based e-reader.
📱 The great unbundling — “Covid brought shock and a lot of broken habits to tech, but mostly, it accelerates everything that was already changing. 20 trillion dollars of retail, brands, TV and advertising is being overturned, and software is remaking everything from cars to pharma. Meanwhile, China has more smartphone users than Europe and the USA combined, and India is close behind – technology and innovation will be much more widely spread. For that and lots of other reasons, tech is becoming a regulated industry, but if we step over the slogans, what does that actually mean? Tech is entering its second 50 years.”
This is a really interesting presentation (and slide deck). It’s been interesting watching Evans build this iteratively over the last few weeks, as he’s been sharing his progress on Twitter.
🗯️ The Coup We Are Not Talking About — “In an information civilization, societies are defined by questions of knowledge — how it is distributed, the authority that governs its distribution and the power that protects that authority. Who knows? Who decides who knows? Who decides who decides who knows? Surveillance capitalists now hold the answers to each question, though we never elected them to govern. This is the essence of the epistemic coup. They claim the authority to decide who knows by asserting ownership rights over our personal information and defend that authority with the power to control critical information systems and infrastructures.”
Zuboff is an interesting character, and her book on surveillance capitalism is a classic. This might article be a little overblown, but it’s still an important subject for discussion.
☀️ Who Built the Egyptian Pyramids? Not Slaves — “So why do so many people think the Egyptian pyramids were built by slaves? The Greek historian Herodotus seems to have been the first to suggest that was the case. Herodotus has sometimes been called the “father of history.” Other times he’s been dubbed the “father of lies.” He claimed to have toured Egypt and wrote that the pyramids were built by slaves. But Herodotus actually lived thousands of years after the fact.”
It’s always good to challenge our assumptions, and, perhaps more importantly, analyse why we came to hold them in the first place.