Declining trust in society isn't just a 'vibe shift'

    This is a wide-ranging and somewhat jumbled article which nevertheless has at its core a key point about the decline in trust in society. That’s not just a ‘vibe shift’ but a more permanent and worrying state of affairs.

    Consider the Edelman Trust Barometer. The public relations firm has been conducting an annual global survey measuring public confidence in institutions since 2000. Its 2022 report, which found that distrust is now “society’s default emotion,” recorded a trend of collapsing faith in institutions such as government or media.

    […]

    It’s difficult to imagine how trust in national governments can be repaired. This is not, on the face of it, apocalyptic. The lights are on and the trains run on time, for the most part. But civic trust, the stuff of nation-building, believing that governments are capable of improving one’s life, seems to have dimmed.

    Source: What You’re Feeling Isn’t A Vibe Shift. It’s Permanent Change. | BuzzFeed News

    Blockchain and trusted third parties

    As Cory Doctorow points out, merely putting something on a blockchain doesn’t make the data itself ‘trusted’ (or useful!)

    In passing, it’s interesting that he cites Vinay Gupta in the piece, as Vinay is someone I’ve historically had a lot of time for. However, Mattereum (NFTs for physical assets) just… seems like a distraction from more important work he’s previously done?

    In other words:

    if: problem + blockchain = problem - blockchain

    then: blockchain = 0

    The blockchain hasn’t added anything to the situation, except considerable cost (which could just as easily be spent on direct transfers to poor farmers, assuming you could find someone you trust to hand out the money) and complexity (which creates lots of opportunities for cheating).

    Source: The Inevitability of Trusted Third Parties | Cory Doctorow

    Degrees of Uncertainty

    I rarely watch 24-minute online videos all the way through, but this is excellent and well worth everyone’s time. No matter what your preconceptions are about climate change, or your political persuasion.

    [embed]www.youtube.com/watch

    A data-driven documentary about Neil Halloran.
    Source: Degrees of Uncertainty - A documentary about climate change and public trust in science by Neil Halloran

    Remote work is a different beast

    You might not work remotely right now, but the chances are that at some point in your career, and in some capacity, you will do. Remote work has its own challenges and benefits, which are alluded to in three articles in Fast Company that I want to highlight. The first is an article summarising a survey Google performed amongst 5,600 of its remote workers.

    On the outset of the study, the team hypothesized that distributed teams might not be as productive as their centrally located counterparts. “We were a little nervous about that,” says [Veronica] Gilrane [manager of Google’s People Innovation Lab]. She was surprised to find that distributed teams performed just as well. Unfortunately, she also found that there is a lot more frustration involved in working remotely. Workers in other offices can sometimes feel burdened to sync up their schedules with the main office. They can also feel disconnected from the team.

    That doesn't surprise me at all. Even though probably spend less AFK (Away From Keyboard) as a remote worker than I would in an office, there's not that performative element, where you have to look like you're working. Sometimes work doesn't look like work; it looks like going for a run to think about a problem, or bouncing an idea off a neighbour as you walk back to your office with a cup of tea.

    The main thing, as this article points out, is that it's really important to have an approach that focuses on results rather than time spent doing the work. You do have to have some process, though:

    [I]t’s imperative that you stress disciplinary excellence; workers at home don’t have a manager peering over their shoulder, so they have to act as their own boss and maintain a strict schedule to get things done. Don’t try to dictate every aspect of their lives–remote work is effective because it offers workers flexibility, after all. Nonetheless, be sure that you’re requesting regular status updates, and that you have a system in place to measure productivity.

    Fully-remote working is different to 'working from home' a day or two per week. It does take discipline, if only to stop raiding the biscuit tin. But it's also a different mindset, including intentionally sharing your work much more than you'd do in a co-located setting.

    Fundamentally, as Greg Galant, CEO of a full-remote organisation, comments, it's about trust:

    “My friends always say to me, ‘How do you know if anyone is really working?’ and I always ask them, ‘How do you know if anybody is really working if they are at the office?'” says Galant. “Because the reality is, you can see somebody at their desk and they can stay late, but that doesn’t mean they’re really working.”

    [...]

    If managers are adhering to traditional management practices, they’re going to feel anxiety with remote teams. They’re going to want to check in constantly to make sure people are working. But checking in constantly prevents work from getting done.

    Remote work is strange and difficult to describe to anyone who hasn't experienced it. You can, for example, in the same day feel isolated and lonely, while simultaneously getting annoyed with all of the 'pings' and internal communication coming at you.

    At the end of the day, companies need to set expectations, and remote workers need to set boundaries. It's the only way to avoid burnout, and to ensure that what can be a wonderful experience doesn't turn into a nightmare.


    Also check out:

    • 5 Great Resources for Remote Workers (Product Hunt) — "If you’re a remote worker or spend part of your day working from outside of the office, the following tools will help you find jobs, discover the best cities for remote workers, and learn from people who have built successful freelance careers or location-independent companies."
    • Stop Managing Your Remote Workers As If They Work Onsite (ThinkGrowth) — "Managers need to back away from their conventional views of what “working hard” looks like and instead set specific targets, explain what success looks like, and trust the team to get it done where, when, and however works best for them."
    • 11 Tools That Allow us to Work from Anywhere on Earth as a Distributed Company (Ghost) —"In an office, the collaboration tools you use are akin to a simple device like a screwdriver. They assist with difficult tasks and lessen the amount of effort required to complete them. In a distributed team, the tools you use are more like life-support. Everything to do with distributed team tools is about clawing back some of that contextual awareness which you've lost by not being in the same space."

    Blockchains: not so 'unhackable' after all?

    As I wrote earlier this month, blockchain technology is not about trust, it’s about distrust. So we shouldn’t be surprised in such an environment that bad actors thrive.

    Reporting on a blockchain-based currency (‘cryptocurrency’) hack, MIT Technology Review comment:

    We shouldn’t be surprised. Blockchains are particularly attractive to thieves because fraudulent transactions can’t be reversed as they often can be in the traditional financial system. Besides that, we’ve long known that just as blockchains have unique security features, they have unique vulnerabilities. Marketing slogans and headlines that called the technology “unhackable” were dead wrong.
    The more complicated something is, the more you have to trust technological wizards to verify something is true, then the more problems you're storing up:
    But the more complex a blockchain system is, the more ways there are to make mistakes while setting it up. Earlier this month, the company in charge of Zcash—a cryptocurrency that uses extremely complicated math to let users transact in private—revealed that it had secretly fixed a “subtle cryptographic flaw” accidentally baked into the protocol. An attacker could have exploited it to make unlimited counterfeit Zcash. Fortunately, no one seems to have actually done that.
    It's bad enough when people lose money through these kinds of hacks, but when we start talking about programmable blockchains (so-called 'smart contracts') then we're in a whole different territory.
    smart contract is a computer program that runs on a blockchain network. It can be used to automate the movement of cryptocurrency according to prescribed rules and conditions. This has many potential uses, such as facilitating real legal contracts or complicated financial transactions. Another use—the case of interest here—is to create a voting mechanism by which all the investors in a venture capital fund can collectively decide how to allocate the money.
    Human culture is dynamic and ever-changing, it's not something we should be hard-coding. And it's certainly not something we should be hard-coding based on the very narrow worldview of those who understand the intricacies of blockchain technology.

    It’s particularly delicious that it’s the MIT Technology Review commenting on all of this, given that they’ve been the motive force behind Blockcerts, “the open standard for blockchain credentials” (that nobody actually needs).

    Source: MIT Technology Review

    Blockchains: not so 'unhackable' after all?

    As I wrote earlier this month, blockchain technology is not about trust, it’s about distrust. So we shouldn’t be surprised in such an environment that bad actors thrive.

    Reporting on a blockchain-based currency (‘cryptocurrency’) hack, MIT Technology Review comment:

    We shouldn’t be surprised. Blockchains are particularly attractive to thieves because fraudulent transactions can’t be reversed as they often can be in the traditional financial system. Besides that, we’ve long known that just as blockchains have unique security features, they have unique vulnerabilities. Marketing slogans and headlines that called the technology “unhackable” were dead wrong.
    The more complicated something is, the more you have to trust technological wizards to verify something is true, then the more problems you're storing up:
    But the more complex a blockchain system is, the more ways there are to make mistakes while setting it up. Earlier this month, the company in charge of Zcash—a cryptocurrency that uses extremely complicated math to let users transact in private—revealed that it had secretly fixed a “subtle cryptographic flaw” accidentally baked into the protocol. An attacker could have exploited it to make unlimited counterfeit Zcash. Fortunately, no one seems to have actually done that.
    It's bad enough when people lose money through these kinds of hacks, but when we start talking about programmable blockchains (so-called 'smart contracts') then we're in a whole different territory.
    smart contract is a computer program that runs on a blockchain network. It can be used to automate the movement of cryptocurrency according to prescribed rules and conditions. This has many potential uses, such as facilitating real legal contracts or complicated financial transactions. Another use—the case of interest here—is to create a voting mechanism by which all the investors in a venture capital fund can collectively decide how to allocate the money.
    Human culture is dynamic and ever-changing, it's not something we should be hard-coding. And it's certainly not something we should be hard-coding based on the very narrow worldview of those who understand the intricacies of blockchain technology.

    It’s particularly delicious that it’s the MIT Technology Review commenting on all of this, given that they’ve been the motive force behind Blockcerts, “the open standard for blockchain credentials” (that nobody actually needs).

    Source: MIT Technology Review

    Blockchain is about trust minimisation

    I’ve always laughed when people talk about ‘trust’ and blockchain. Sometimes I honestly question whether blockchain boosters live in the same world as I do; the ‘trust’ they keep on talking about is a feature of life as it currently is, not in a crypto-utopia.

    Albert Wenger takes this up in an excellent recent post:

    One way to tell that trust was involved in a relationship is when we discover that the person (or company, or technology) acted in a way that harmed us and benefited them. At that point we feel betrayed. This provides a useful distinction between the concepts of trust and reliance. We rely on a clock to tell time. When the clock breaks we will feel disappointed. But when we buy a clock from someone who tells us it is a working clock, we trust them and when it doesn’t work, we feel betrayed (thanks to philosopher Annette Baier for this distinction).
    As I keep saying, blockchain is a really boring technology. It's super-useful for backend systems, but that's pretty much it. All of the glamour and excitement has come from speculators trying to inflate a bubble, as has happened many times before.
    Now some people have been saying that crypto is exciting because it has “trust built in.” I, however, prefer a different formulation, which is that crypto systems are “trust minimized.”
    Exactly. What blockchain is useful for is when you have reason to mistrust the person you're dealing with. Instead of a complex network of trust based on blood ties, friendships, and alliances, we can now perform operations and transactions in a 'trust minimised' way.
    We live in a world where large corporations (especially ones with scale or network effects) have often abused trust due to a misalignment of incentives driven by short-term oriented capital markets. There are different ways of tackling this problem, including new regulation, innovative forms of ownership and trust minimized crypto systems.
    So let's see blockchain for what it is: a breakthrough for international trading and compliance checking. I'm happy it exists but still, several years later, find it difficult to get too excited about. And I'll bet you all of your now-worthless Bitcoin that governments around the world will ensure that crypto-utopias turn into crypto-distopias.

    Source: Continuations

    Is Google becoming more like Facebook?

    I’m composing this post on ChromeOS, which is a little bit hypocritical, but yesterday I was shocked to discover how much data I was ‘accidentally’ sharing with Google. Check it out for yourself by going to your Google account’s activity controls page.

    This article talks about how Google have become less trustworthy of late:

    [Google] announced a forthcoming update last Wednesday: Chrome’s auto-sign-in feature will still be the default behavior of Chrome. But you’ll be able to turn it off through an optional switch buried in Chrome’s settings.

    This pattern of behavior by tech companies is so routine that we take it for granted. Let’s call it “pulling a Facebook” in honor of the many times that Facebook has “accidentally” relaxed the privacy settings for user profile data, and then—following a bout of bad press coverage—apologized and quietly reversed course. A key feature of these episodes is that management rarely takes the blame: It’s usually laid at the feet of some anonymous engineer moving fast and breaking things. Maybe it’s just a coincidence that these changes consistently err in the direction of increasing “user engagement” and never make your experience more private.

    What’s new here, and is a very recent development indeed, is that we’re finally starting to see that this approach has costs. For example, it now seems like Facebook executives spend an awful lot of time answering questions in front of Congress. In 2017, when Facebook announced it had handed more than 80 million user profiles to the sketchy election strategy firm Cambridge Analytica, Facebook received surprisingly little sympathy and a notable stock drop. Losing the trust of your users, we’re learning, does not immediately make them flee your business. But it does matter. It’s just that the consequences are cumulative, like spending too much time in the sun.

    I'm certainly questioning my tech choices. And I've (re-)locked down my Google account.

    Source: Slate

    Blockchain as a 'futuristic integrity wand'

    I’ve no doubt that blockchain technology is useful for super-boring scenarios and underpinning get-rich-quick schemes, but it has very little value to the scenarios in which I work. I’m trying to build trust, not work in an environment where technology serves as a workaround.

    This post by Kai Stinchcombe about the blockchain bubble is a fantastic read. The author’s summary?

    Blockchain is not only crappy technology but a bad vision for the future. Its failure to achieve adoption to date is because systems built on trust, norms, and institutions inherently function better than the type of no-need-for-trusted-parties systems blockchain envisions. That’s permanent: no matter how much blockchain improves it is still headed in the wrong direction.

    Fair enough, let's dig in...

    People have made a number of implausible claims about the future of blockchain—like that you should use it for AI in place of the type of behavior-tracking that google and facebook do, for example. This is based on a misunderstanding of what a blockchain is. A blockchain isn’t an ethereal thing out there in the universe that you can “put” things into, it’s a specific data structure: a linear transaction log, typically replicated by computers whose owners (called miners) are rewarded for logging new transactions.

    It's funny seeing people who have close to zero understanding of how blockchain works explain how it's going to 'revolutionise' X, Y, or Z. Again, it's got exciting applicability... for very boring stuff.

    [H]ere’s what blockchain-the-technology is: “Let’s create a very long sequence of small files — each one containing a hash of the previous file, some new data, and the answer to a difficult math problem — and divide up some money every hour among anyone willing to certify and store those files for us on their computers.”

    Now, here’s what blockchain-the-metaphor is: “What if everyone keeps their records in a tamper-proof repository not owned by anyone?”

    This is the bit that really grabbed me about the post, the blockchain-as-metaphor section. People are sold on stories, not on technologies. Which is why some people are telling stories that involve magicking away all of their fears and problems with a magic blockchain wand.

    People treat blockchain as a “futuristic integrity wand”—wave a blockchain at the problem, and suddenly your data will be valid. For almost anything people want to be valid, blockchain has been proposed as a solution.

    It’s true that tampering with data stored on a blockchain is hard, but it’s false that blockchain is a good way to create data that has integrity.

    [...]

    Blockchain systems do not magically make the data in them accurate or the people entering the data trustworthy, they merely enable you to audit whether it has been tampered with. A person who sprayed pesticides on a mango can still enter onto a blockchain system that the mangoes were organic. A corrupt government can create a blockchain system to count the votes and just allocate an extra million addresses to their cronies. An investment fund whose charter is written in software can still misallocate funds.

    When, like me, you think that humanity moves forward at the speed of trust and collaboration, blockchain seems like the antithesis of all that.

    Projects based on the elimination of trust have failed to capture customers’ interest because trust is actually so damn valuable. A lawless and mistrustful world where self-interest is the only principle and paranoia is the only source of safety is a not a paradise but a crypto-medieval hellhole.

    Source: Kai Stinchcombe