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We are too busy mopping the floor to turn off the faucet
Pandemics, remote work, and global phase shifts
Last week, I tweeted this:
I get the feeling that, between film and TV shows on Netflix, Amazon deliveries, and social interaction on Twitter and Mastodon, beyond close friends and family, no-one would even realise if I'd been quarantined.
Writing in The Atlantic, Ian Bogost points out that Every Place Is the Same Now, because you go to every place with your personal screen, a digital portal to the wider world.
Anywhere has become as good as anywhere else. The office is a suitable place for tapping out emails, but so is the bed, or the toilet. You can watch television in the den—but also in the car, or at the coffee shop, turning those spaces into impromptu theaters. Grocery shopping can be done via an app while waiting for the kids’ recital to start. Habits like these compress time, but they also transform space. Nowhere feels especially remarkable, and every place adopts the pleasures and burdens of every other. It’s possible to do so much from home, so why leave at all?
Ian Bogost (The Atlantic)
If you're a knowledge worker, someone who deals with ideas and virtual objects rather than things in 'meatspace', then there is nothing tying you to a particular geographical place. This may be liberating, but it's also quite... weird.
It’s easy but disorienting, and it makes the home into a very strange space. Until the 20th century, one had to leave the house for almost anything: to work, to eat or shop, to entertain yourself, to see other people. For decades, a family might have a single radio, then a few radios and a single television set. The possibilities available outside the home were far greater than those within its walls. But now, it’s not merely possible to do almost anything from home—it’s also the easiest option. Our forebears’ problem has been inverted: Now home is a prison of convenience that we need special help to escape.
Ian Bogost (The Atlantic)
I've worked from home for the last eight years, and now can't imagine going back to working any other way. Granted, I get to travel pretty much every month, but that 95% being-at-home statistic still includes my multi-day international trips.
I haven't watched it recently, but in 2009 a film called Surrogates starring Bruce Willis foreshadowed the kind of world we're creating. Here's the synopsis via IMDB:
People are living their lives remotely from the safety of their own homes via robotic surrogates — sexy, physically perfect mechanical representations of themselves. It's an ideal world where crime, pain, fear and consequences don't exist. When the first murder in years jolts this utopia, FBI agent Greer discovers a vast conspiracy behind the surrogate phenomenon and must abandon his own surrogate, risking his life to unravel the mystery.
IMDB
If we replace the word 'robotic' with 'virtual' in this plot summary, then it's a close approximation to the world in which some of us now live. Facetuned Instagram selfies project a perfect life. We construct our own narratives and then believe the story we have concocted. Everything is amazing but no-one's happy.
Even Zoom, the videoconferencing software I use most days for work, has an option to smooth out wrinkles, change your background, and make everything look a bit more sparkly. Our offline lives can be gloriously mundane, but online, thanks to various digital effects, we can make them look glorious. And why wouldn't we?
I think we'll see people and businesses optimising for how they look and sound online, including recruitment. The ability to communicate effectively at a distance with people who you may never meet in person is a skill that's going to be in high demand, if it isn't already.
Remote working may be a trend, but one which is stubbornly resisted by some bosses who are convinced they have to keep a close eye on employees to get any work out of them.
However, when those bosses are forced to implement remote working policies to keep their businesses afloat, and nothing bad happens as a result, this attitude can, and probably will, change. Remote working, when done properly, is not only more cost-effective for businesses, but often leads to higher productivity and self-reported worker happiness.
Being 'good in the room' is fine, and I'm sure it will always be highly prized, but I also see confident, open working practices as something that's rising in perceived value. Chairing successful online meetings is at least as important as chairing ones offline, for example. We need to think of ways of being able recognise these remote working skills, as it's not something in which you can receive a diploma.
For workers, of course, there are so many benefits of working from home that I'm not even sure where to start. Your health, relationships, and happiness are just three things that are likely to dramatically improve when you start working remotely.
For example, let's just take the commute. This dominates the lives of non-remote workers, usually taking an hour or more out of a their day — every day. Commuting is tiring and inconvenient, but people are currently willing to put up with long commutes to afford a decently-sized house, or to live in a nicer area.
So, let's imagine that because of the current pandemic (which some are calling the world's biggest remote-working experiment) businesses decide that having their workers being based from home has multi-faceted benefits. What happens next?
Well, if a large percentage (say we got up to ~50%) of the working population started working remotely over the next few months and years, this would have a knock-on effect. We'd see changes in:
...to name but a few. I think it would be a huge net benefit for society, and hopefully allow for much greater civic engagement and democratic participation.
I'll conclude with a quotation from Nafeez Ahmed's excellent (long!) post on what he's calling a global phase shift. Medium says it's a 30-minute read, but I reckon it's about half that.
Ahmed points out in stark detail the crisis, potential future scenarios, and the opportunity we've got. I particularly appreciate his focus on the complete futility of what he calls "a raw, ‘fend for yourself’ approach". We must work together to solve the world's problems.
The coronavirus outbreak is, ultimately, a lesson in not just the inherent systemic fragilities in industrial civilization, but also the limits of its underlying paradigm. This is a paradigm premised on a specific theory of human nature, the neoclassical view of Homo-Economicus, human beings as dislocated units which compete with each other to maximise their material self-gratification through endless consumption and production. That paradigm and its values have brought us so far in our journey as a species, but they have long outlasted their usefulness and now threaten to undermine our societies, and even our survival as a species.
Getting through coronavirus will be an exercise not just in building societal resilience, but relearning the values of cooperation, compassion, generosity and kindness, and building systems which institutionalize these values. It is high time to recognize that such ethical values are not simply human constructs, products of socialization. They are cognitive categories which reflect patterns of behaviour in individuals and organizations that have an evolutionary, adaptive function. In the global phase shift, systems which fail to incorporate these values into their structures will eventually die.
Nafeez Ahmed
Just as crises can be manufactured by totalitarian regimes to seize power and control populations, perhaps natural crises can be used to make us collectively realise we need to pull together?
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Header image by pan xiaozhen. Anonymous quotation-as-title taken from Scott Klososky's The Velocity Manifesto
Friday featherings
Behold! The usual link round-up of interesting things I've read in the last week.
Feel free to let me know if anything particularly resonated with you via the comments section below...
Part I - What is a Weird Internet Career?
Weird Internet Careers are the kinds of jobs that are impossible to explain to your parents, people who somehow make a living from the internet, generally involving a changing mix of revenue streams. Weird Internet Career is a term I made up (it had no google results in quotes before I started using it), but once you start noticing them, you’ll see them everywhere.
Gretchen McCulloch (All Things Linguistic)
I love this phrase, which I came across via Dan Hon's newsletter. This is the first in a whole series of posts, which I am yet to explore in its entirety. My aim in life is now to make my career progressively more (internet) weird.
Nearly half of Americans didn’t go outside to recreate in 2018. That has the outdoor industry worried.
While the Outdoor Foundation’s 2019 Outdoor Participation Report showed that while a bit more than half of Americans went outside to play at least once in 2018, nearly half did not go outside for recreation at all. Americans went on 1 billion fewer outdoor outings in 2018 than they did in 2008. The number of adolescents ages 6 to 12 who recreate outdoors has fallen four years in a row, dropping more than 3% since 2007
The number of outings for kids has fallen 15% since 2012. The number of moderate outdoor recreation participants declined, and only 18% of Americans played outside at least once a week.
Jason Blevins (The Colorado Sun)
One of Bruce Willis' lesser-known films is Surrogates (2009). It's a short, pretty average film with a really interesting central premise: most people stay at home and send their surrogates out into the world. Over a decade after the film was released, a combination of things (including virulent viruses, screen-focused leisure time, and safety fears) seem to suggest it might be a predictor of our medium-term future.
I’ll Never Go Back to Life Before GDPR
It’s also telling when you think about what lengths companies have had to go through to make the EU versions of their sites different. Complying with GDPR has not been cheap. Any online business could choose to follow GDPR by default across all regions and for all visitors. It would certainly simplify things. They don’t, though. The amount of money in data collection is too big.
Jill Duffy (OneZero)
This is a strangely-titled article, but a decent explainer on what the web looks and feels like to those outside the EU. The author is spot-on when she talks about how GDPR and the recent California Privacy Law could be applied everywhere, but they're not. Because surveillance capitalism.
You Are Now Remotely Controlled
The belief that privacy is private has left us careening toward a future that we did not choose, because it failed to reckon with the profound distinction between a society that insists upon sovereign individual rights and one that lives by the social relations of the one-way mirror. The lesson is that privacy is public — it is a collective good that is logically and morally inseparable from the values of human autonomy and self-determination upon which privacy depends and without which a democratic society is unimaginable.
Shoshana Zuboff (The New York Times)
I fear that the length of Zuboff's (excellent) book on surveillance capitalism, her use of terms in this article such as 'epistemic inequality, and the subtlety of her arguments, may mean that she's preaching to the choir here.
How to Raise Media-Savvy Kids in the Digital Age
The next time you snap a photo together at the park or a restaurant, try asking your child if it’s all right that you post it to social media. Use the opportunity to talk about who can see that photo and show them your privacy settings. Or if a news story about the algorithms on YouTube comes on television, ask them if they’ve ever been directed to a video they didn’t want to see.
Meghan Herbst (WIRED)
There's some useful advice in this WIRED article, especially that given by my friend Ian O'Byrne. The difficulty I've found is when one of your kids becomes a teenager and companies like Google contact them directly telling them they can have full control of their accounts, should they wish...
Control-F and Building Resilient Information Networks
One reason the best lack conviction, though, is time. They don’t have the time to get to the level of conviction they need, and it’s a knotty problem, because that level of care is precisely what makes their participation in the network beneficial. (In fact, when I ask people who have unintentionally spread misinformation why they did so, the most common answer I hear is that they were either pressed for time, or had a scarcity of attention to give to that moment)
But what if — and hear me out here — what if there was a way for people to quickly check whether linked articles actually supported the points they claimed to? Actually quoted things correctly? Actually provided the context of the original from which they quoted
And what if, by some miracle, that function was shipped with every laptop and tablet, and available in different versions for mobile devices?
This super-feature actually exists already, and it’s called control-f.
Roll the animated GIF!
Mike Caulfield (Hapgood)
I find it incredible, but absolutely believable, that only around 10% of internet users know how to use Ctrl-F to find something within a web page. On mobile, it's just as easy, as there's an option within most (all?) browsers to 'search within page'. I like Mike's work, as not only is it academic, it's incredibly practical.
EdX launches for-credit credentials that stack into bachelor's degrees
The MicroBachelors also mark a continued shift for EdX, which made its name as one of the first MOOC providers, to a wider variety of educational offerings
In 2018, EdX announced several online master's degrees with selective universities, including the Georgia Institute of Technology and the University of Texas at Austin.
Two years prior, it rolled out MicroMasters programs. Students can complete the series of graduate-level courses as a standalone credential or roll them into one of EdX's master's degrees.
That stackability was something EdX wanted to carry over into the MicroBachelors programs, Agarwal said. One key difference, however, is that the undergraduate programs will have an advising component, which the master's programs do not.
Natalie Schwartz (Education Dive)
This is largely a rewritten press release with a few extra links, but I found it interesting as it's a concrete example of a couple of things. First, the ongoing shift in Higher Education towards students-as-customers. Second, the viability of microcredentials as a 'stackable' way to build a portfolio of skills.
Note that, as a graduate of degrees in the Humanities, I'm not saying this approach can be used for everything, but for those using Higher Education as a means to an end, this is exactly what's required.
How much longer will we trust Google’s search results?
Today, I still trust Google to not allow business dealings to affect the rankings of its organic results, but how much does that matter if most people can’t visually tell the difference at first glance? And how much does that matter when certain sections of Google, like hotels and flights, do use paid inclusion? And how much does that matter when business dealings very likely do affect the outcome of what you get when you use the next generation of search, the Google Assistant?
Dieter Bohn (The Verge)
I've used DuckDuckGo as my go-to search engine for years now. It used to be that I'd have to switch to Google for around 10% of my searches. That's now down to zero.
Coaching – Ethics
One of the toughest situations for a product manager is when they spot a brewing ethical issue, but they’re not sure how they should handle the situation. Clearly this is going to be sensitive, and potentially emotional. Our best answer is to discover a solution that does not have these ethical concerns, but in some cases you won’t be able to, or may not have the time.
[...]
I rarely encourage people to leave their company, however, when it comes to those companies that are clearly ignoring the ethical implications of their work, I have and will continue to encourage people to leave.
Marty Cagan (SVPG)
As someone with a sensitive radar for these things, I've chosen to work with ethical people and for ethical organisations. As Cagan says in this post, if you're working for a company that ignores the ethical implications of their work, then you should leave. End of story.
Image via webcomic.name