Tom Loosemore, formerly of the UK Government Digital Service (GDS) and Co-op Digital has founded a new organisation that advises governments large public organisations.
That organisation, Public.digital, has defined ‘internet era ways of working’ which, as you’d expect, are fascinating:
- Design for user needs, not organisational convenience
- Test your riskiest assumptions with actual users
- The unit of delivery is the empowered, multidisciplinary team
- Do the hard work to make things simple
- Staying secure means building for resilience
- Recognise the duty of care you have to users, and to the data you hold about them
- Start small and optimise for iteration. Iterate, increment and repeat
- Make things open; it makes things better
- Fund product teams, not projects
- Display a bias towards small pieces of technology, loosely joined
- Treat data as infrastructure
- Digital is not just the online channel
There’s a wealth of information underneath each of these, but I feel like just these top-level points should be put on a good-looking poster in (home) offices everywhere!
The only things I’d add from work smaller, but similar work I’ve done around this are:
- Make your teams and organisation as diverse as possible
- Ensure that your data is legible by both humans and machines
But I’m nitpicking. This is great stuff.