This is a long essay in which the RSA announces that, along with its partners (one of which, inevitably, is Google) it’s launching the Future Work Centre. I’ve only selected quotations from the first section here.
From autonomous vehicles to cancer-detecting algorithms, and from picking and packing machines to robo-advisory tools used in financial services, every corner of the economy has begun to feel the heat of a new machine age. The RSA uses the term ‘radical technologies’ to describe these innovations, which stretch from the shiny and much talked about, including artificial intelligence and robotics, to the prosaic but equally consequential, such as smartphones and digital platforms.
I highly recommend reading Adam Greenfield’s book Radical Technologies: the design of everyday life, if you haven’t already. Greenfield isn’t beholden to corporate partners, and lets rip.
What is certain is that the world of work will evolve as a direct consequence of the invention and adoption of radical technologies — and in more ways than we might imagine. Alongside eliminating and creating jobs, these innovations will alter how workers are recruited, monitored, organised and paid. Companies like HireVue (video interviewing), Percolata (schedule setting) and Veriato (performance monitoring) are eager to reinvent all aspects of the workplace.
Indeed, and a lot of what’s going on is compliance and surveillance of workers smuggled in through the back door while people focus on ‘innovation’.
The main problems outlined with the current economy which is being ‘disrupted’ by technology are:
- Declining wages (in real terms)
- Economic insecurity (gig economy, etc.)
- Working conditions
- Bullshit jobs
- Work-life balance
Taken together, these findings paint a picture of a dysfunctional labour market — a world of work that offers little in the way of material security, let alone satisfaction. But that may be going too far. Overall, most workers enjoy what they do and relish the careers they have established. The British Social Attitudes survey found that twice as many people in 2015 as in 1989 strongly agreed they would enjoy having a job even if their financial circumstances did not require it.
The problem is not with work per se but rather with how it is orchestrated in the modern economy, and how rewards are meted out. As a society we have a vision of what work could and should look like — well paid, protective, meaningful, engaging — but the reality too often falls short.
I doubt the RSA would ever say it without huge caveats, but the problem is neoliberalism. It’s all very well looking to the past for examples of technological disruption, but that was qualitatively different from what’s going on now. Organisations can run on a skeleton staff and make obscene profits for a very few people.
I feel like warnings such as ‘the robots are coming’ and ‘be careful not to choose an easily-automated occupation!’ are a smokescreen for decisions that people are making about the kind of society they want to live in. It seems like that’s one where most of us (the ‘have nots’) are expendable, while the 0.01% (the ‘haves’) live in historically-unparalleled luxury.
In summary, the lives of workers will be shaped by more technologies than AI and robotics, and in more ways than through the loss of jobs.
Fears surrounding automaton should be taken seriously. Yet anxiety over job losses should not distract us from the subtler impacts of radical technologies, including on recruitment practices, employee monitoring and people’s work-life balance. Nor should we become so fixated on AI and robotics that we lose sight of the conventional technologies bringing about change in the present moment.
Exactly. Let’s fix 2018 before we start thinking about 2040, eh?
Source: The RSA